Cleaning Operations Manager

Role: Cleaning Operations Manager

Salary: £55K + company car, Attractive bonus structure, ongoing training and professional development, Clear career progression opportunities, supportive, professional working environment

Job Status: Full time/ Permanent

Location: Northern Home Counties, London and Berkshire

Vacancy Reference: VR/05393

Role Description:

We are currently recruiting on behalf of a well-established and growing facilities management provider for an experienced Cleaning Operations Manager to join their senior leadership team.

This is a key operational role, reporting directly to the Operations Director, with responsibility for the performance and development of a team of five Account Managers and overall service delivery across a varied portfolio of clients.

The Role:

You will take ownership of operational performance, client satisfaction, and team leadership across multiple contracts within sectors including education, local authority, healthcare, automotive, and commercial office environments. This is a strategic and hands-on position requiring strong commercial awareness and the ability to drive continuous improvement. Offers genuine scope to progress influence on the business, moving to Director level status.

Key responsibilities include:

• Leading and developing a team of Account Managers
• Ensuring high standards of service delivery across all client sites
• Managing client relationships and acting as a senior escalation point
• Monitoring KPIs and implementing performance improvements
• Supporting recruitment, training, and ongoing development of teams
• Ensuring compliance with health & safety and industry regulations
• Contributing to wider operational and strategic objectives

The Candidate:

• Proven experience in a senior operational role within a contract cleaning business (essential)
• Experience managing multi-site contracts and teams
• Strong leadership, communication, and stakeholder management skills
• A structured, proactive, and commercially aware approach
• The ability to travel and commute to Bedford
• Residence within the Home Counties (preferred)