Customer Service RepresentativeCoast Ropes and Rescue • Burnaby, British Columbia, Canada
Customer Service Representative
Coast Ropes and Rescue
- Burnaby, British Columbia, Canada
- Burnaby, British Columbia, Canada
À propos
Coast Ropes and Rescue | South Burnaby, BC
Join the Coast Ropes and Rescue Crew
Coast Ropes and Rescue is proudly celebrating 6 years of serving Canada's rope access and rescue community—and we're just getting started. Built on a foundation of expertise, connection, and customer care, we've grown into one of the most trusted (and friendliest) gear suppliers in the industry.
We're looking for a friendly, organized Customer Service Representative to be the welcoming face of our business. This is a customer-first role where your personality and people skills matter more than technical gear knowledge—we'll teach you everything you need to know about our products.
What You'll Get:
• A flexible, fun, and relaxed work environment
• Competitive hourly wage ($20-$24/hour depending on experience)
• A fresh new workspace in South Burnaby
• Deep discounts on outdoor gear
• Comprehensive product training—no prior gear knowledge required
• Opportunities to grow your knowledge and skills in the rescue and outdoor industry
About You:
You're a natural people person with retail or customer service experience.
You genuinely enjoy helping people solve problems and creating positive experiences. You're curious, organized, and comfortable learning new things. Whether customers walk into our showroom or reach out online, you make them feel heard and taken care of.
No rope or rescue experience required—just bring your positive attitude, willingness to learn, and passion for great customer service.
Bonus points if you have:
• Experience in outdoor retail, sporting goods, or specialty retail
• A personal interest in climbing, rescue, outdoor adventure, or technical activities
• Experience with e-commerce platforms or online order management
What You'll Be Doing:
• Greeting customers warmly in our showroom and helping them find what they need
• Processing in-store and online orders accurately and efficiently
• Answering phone calls and emails with helpful, friendly service
• Learning about our product line so you can answer questions and make recommendations
• Managing inventory, packing shipments, and keeping the showroom organized
• Following up with customers to ensure they're happy with their purchases
• Supporting the team with day-to-day operations
Our Core Values
Relationship Driven
From the customers and communities we serve to the colleagues we work with, we believe in building lasting connections.
Empowering
We're curious, always learning, and love sharing our knowledge to help others grow. We stay humble and approachable in everything we do.
Dependable
We keep our word, meet our commitments, and take pride in being accountable. People count on us—and we take that seriously.
Protip:
To bump your application to the top of the stack, send us a brief note telling us why you're excited about joining the Coast team to
Only successful applicants will be contacted.
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.