À propos
About The Role
Ready to lead with impact?
Join CBRE as a Regional Facilities Manager, where you'll oversee a portfolio of retail sites for one of our leading technology clients in the Toronto and surrounding area. This hybrid role combines strategic oversight with hands-on engagement—you'll regularly engage the client and visit retail locations weekly to ensure consistency in brand standards, efficient operations, safety, security and exceptional service.
In this position, you'll deliver hospitality-driven customer service and operational excellence across multiple sites. Responsibilities include managing daily operations, proactive store support, maintenance and work order resolution, and compliance while fostering strong relationships with property managers and landlords. Your leadership will ensure seamless service delivery and a positive, productive environment for our client's teams.
In addition, management of operating and capital budgets, oversight of vendors and contractors via client CMMS technology (Service Channel) and supporting store openings and remodels. The role involves cross-functional collaboration with teams in real estate, design, innovation, and security to improve building functionality and material selection.
This is more than facilities management—it's an opportunity to shape workplace experience and drive performance across a dynamic portfolio.
What You'll Do
Maintain superior customer service standards in all client interactions, ensuring responsiveness and professionalism.
Lead and coordinate facility repairs and maintenance by partnering with technicians, vendors, and contractors to ensure timely and high-quality service.
Foster strong client relationships through proactive communication and regular meetings to address and resolve facility-related concerns.
Work alongside project managers and vendors to provide guidance and oversight, while not directly managing projects.
Conduct facility inspections and ensure compliance with local, state, and federal regulations, maintaining high standards of quality assurance.
Identify opportunities for operational improvements, repairs, and upgrades, and implement solutions that enhance efficiency and performance of stores via Service Channel..
Develop and enforce environmental health and safety procedures tailored to each facility's needs.
Prepares monthly, quarterly, and annual reviews and budgets, aligning with market leaders to inform refresh and remodel strategies.
Oversees execution of routine and non-routine work, ensures warranty issues are addressed, and supports smooth transitions for new store openings (NSOs) and remodels.
Build and maintain vendor relationships, oversee invoicing processes, and review and approve purchase orders for parts, services, and labor.
Apply broad business and technical knowledge to align facilities operations with departmental goals and cross-functional initiatives.
Serve as a mentor and role model, promoting CBRE's RISE values and influencing others through leadership and collaboration.
Solve complex technical and operational challenges with a strategic and solutions-oriented mindset.
Recognize and address the broader impact of decisions across the department, driving continuous improvement in methods, processes, and standards.
Participates in schematic design reviews for new stores to ensure Preservation concerns are addressed early (preventative maintenance strategy).
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
What You'll Need
Bachelor's degree preferred with 5–8 years of relevant experience; a combination of education and experience will be considered in lieu of a degree.
Demonstrated experience in facilities management, preferably for global leader in consumer technology. Strong business acumen and experienced in MEP (mechanical, electrical and plumbing) trades.
Valid driver's license required due to travel expectations. Willing and able to travel to client sites across the portfolio.
Ability to effectively liaise and build relationships with multiple stakeholders, including clients, vendors, and internal teams.
Strong ability to communicate complex and sensitive information clearly and effectively, while setting expectations and resolving challenges.
Experience in hospitality-focused roles or workplace experience positions required.
Proven leadership skills with the ability to inspire teams and align operational goals across roles and functions.
Facility Management certification (e.g., IFMA, BOMA) is preferred.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and other related applications. Ability to learn and apply new technologies and equipment in a dynamic environment. Service Channel CMMS experience is an asset.
Excellent organizational skills and a proactive, curious mindset.
Solid understanding of financial and operational math, including percentages, fractions, and other calculations.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Skilled in planning, budgeting, scheduling, and executing a wide range of technical services including MEP systems, controls, fire alarms, janitorial, landscaping, lighting, flooring, furniture, pest control, warehousing, and call-center services.
Proven ability to develop and monitor comprehensive Preventative Maintenance plans, ensuring all assets are maintained to the highest standards.
*On-site presence and requirements may change depending on our clients' needs.
Why CBRE?
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Disclaimers
Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.
The posting is for an existing vacancy with the organization.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The salary range being offered for the Regional Facilities Manager is between $130,000 annually and $150,000 annually. The compensation that is provided to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.
Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at Via telephone at Canada) and U.S.)
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more
Service line: GWS Segment
Compétences linguistiques
- English
Avis aux utilisateurs
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