Part-Time Reservations CoordinatorSonesta International Hotels • Toronto, Ontario, Canada
Part-Time Reservations Coordinator
Sonesta International Hotels
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
À propos
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Part-time Reservations Co-ordinator sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The Reservations Co-ordinator is responsible for soliciting and managing the reservations sales-related opportunities to maximize the hotel's room revenue.
The ideal candidate has a passion for hospitality and going beyond for our guests and fellow employees.
Job Description
Work Environment
Majority of work takes place indoors in an office environment.
This position reports to the Reservation Supervisor
Physical Demands
Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Frequently handling objects and equipment.
Standing/sitting for extended periods of time and moving about the facility.
Expected Hours of Work
Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts during the day
Education And Experience
3+ years Front Office experience or related required.
Four-year degree in hospitality or related field preferred.
Prior Reservations Coordinator or Manager experience preferred.
Principle duties and responsibilities (Essential Functions) include:
Deliver on the promise of SonestaA+ Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest's name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Answer telephone calls and answer questions regarding hotel facilities and rates.
Create, modify and update reservations
Respond to guests email in a timely manner with accurate information.
Regulate rate and inventory availability.
Follow through on all changes submitted by the Sales Department in a timely manner
Perform simple analyses of room night, rate, and revenue statistics.
Generate reports on demand.
Provide proper departments with rate and inventory information.
Verify all group resume information at time of distribution for accuracy in a timely manner
Assist Director of Sales & Marketing and Director of Revenue Management in compiling reports and information.
Assist the Director of Revenue Management in leading efforts to achieve the highest possible RevPAR.
Coordinate with Sales and Convention Services to ensure that rooming lists and reservation cards are processed in a timely manner.
Ensure all VIP's are flagged appropriately and communicate any special needs to the Front Desk.
Assist in building and updating all rate codes in revenue management systems.
Work with Sales Team as needed to ensure effective and efficient management of group inventory daily - provide direction when needed on cutoff date extensions and additions to inventory.
Attend department meetings.
Perform other duties as requested by management.
Regular monitoring of hotel website to ensure accuracy
Audit commissions paid out
Qualifications And Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Professional verbal communication skills.
Demonstrable expertise in analysis and action taking.
Excellent organizational skills and attention to detail.
Experience with Microsoft Office.
Delphi and Opera PMS cloud experience a plus.
Prioritization and time management skills.
Working quickly without compromising quality.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Pay Range: $22.50 to $25.50/hourly base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Union/Non-Union: This is non-union position.
Job vacancy: This is an active posting and is a not new position.
Go Beyond @SonestaHotels
Who We Are
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
Accessibility For Ontarians With Disabilities Act (AODA)
The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations.
Age
Ancestry, colour, race
Citizenship
Ethnic origin
Place of origin
Creed
Disability
Family status
Marital status (including single status)
Gender identity, gender expression
Receipt of public assistance (in housing only)
Record of offences (in employment only)
Sex (including pregnancy and breastfeeding)
Sexual orientation.
While AI may assist in some aspects of the recruitment process it does not replace human decision making. Qualified individuals review all candidate applications and make the final hiring decisions.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Salaried FTE Benefits
Food and Beverage Discount
RRSP Match
Drycleaning
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short- and Long-term disability program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company
Unionized FTE Benefits
Food and Beverage Discount
RRSP Match
Tool and shoe reimbursement
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short term disability
program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company
Unionized PTE Benefits
Food and Beverage Discount
Employee discounted hotel rate
Tool and shoe reimbursement
Various employee perks and benefits
Employee Assistance Program
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Compétences linguistiques
- English
Avis aux utilisateurs
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