case workerOntario Shores Centre for Mental Health Sciences • Whitby, Ontario, Canada
case worker
Ontario Shores Centre for Mental Health Sciences
- Whitby, Ontario, Canada
- Whitby, Ontario, Canada
À propos
Description
Description
The Case Worker plays a key role in the Central Intake department by supporting client-centered intake, screening, navigation, and service coordination across the mental health and addictions (MHA) system. This role facilitates smooth access to care by reviewing referrals, engaging clients and families, conducting brief screening, and linking clients to appropriate services.
Key Responsibilities
Client Intake, Screening & Navigation
Review incoming referrals and determine eligibility for Ontario Shores outpatient services, using standardized screening tools and protocols
Conduct brief triage interviews to understand client needs and match them to appropriate programs.
Support clients in completing pre-screening measures, consent forms, and enrollment into patient portals
Redirect referrals outside eligibility criteria to appropriate resources (e.g., based on geography or age)
Maintains meeting established volume targets
Care Coordination & System Navigation
Provide practical assistance related to social determinants of health (housing, finances, education, employment) to help remove barriers to care
Facilitate communication with primary care providers, referral sources, and partner agencies to ensure continuity of care and smooth transitions
Connect clients and family members to waitlist supports (self-help, online tools), and crisis resources as appropriate
Partnership Development & Stakeholder Engagement
Foster positive relationships with referral sources, community partners, and service providers across the East Region
Participate in team meetings and quality improvement activities to enhance service delivery and coordinated access
Data, Reporting & Program Support
Accurately document all screening, triage, and navigation activities within the coordinated access technology systems
Collect data to support performance measurement, evaluation, and continuous quality improvement initiatives
Participate in research and program development initiatives that strengthen coordinated access and client outcomes
Health & Safety
Work in compliance with all health and safety regulations, including organizational standards and policies
Recognize and report client, staff, and environmental safety issues and participate in implementing corrective actions
Qualifications
Education: College diploma or Bachelor's degree in Nursing, Social Work, Psychology, Health Sciences, Behavioural Sciences, or related field
Experience: Minimum 3–5 years' experience in mental health and/or addictions sector, including intake, navigation, or case management
Knowledge & Skills:
Familiarity with stepped-care and coordinated access models.
Knowledge of mental health and substance use conditions, evidence-based interventions, and community resources.
Strong assessment, triage, and service planning skills.
Excellent interpersonal, communication, and documentation abilities.
Ability to work independently and collaboratively within a multidisciplinary and virtual team environment.
Proficiency in electronic health record systems and Microsoft Office Suite
Ability to manage competing priorities and work under pressure
Other Requirements: CPR/BLS, valid driver's license, and ability to travel within the region.
Freedom of Action
Works independently and interdependently within a multidisciplinary team, following program standards and organizational policies
Escalates complex cases and safety concerns to the Clinical Manager as needed
Work is monitored through documentation review, regular supervision, and performance discussions
Link to OPSEU Wage Table-This position is part of the OPSEU bargaining unit
Closing Date: February 26th 2026 .Please note any job applications after the closing date will not be considered.
Number of vacancy 1
Number of Vacancy 1
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Compétences linguistiques
- English
Avis aux utilisateurs
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