Customer Support Representative
Delta Controls
- Surrey, British Columbia, Canada
- Surrey, British Columbia, Canada
À propos
Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities.
Job Summary
We are looking for a Customer Support Representative to deliver exceptional service and ensure seamless customer experience. You will engage with customers, vendors, and internal departments via phone and email to provide product information, confirm orders, and resolve inquiries. You'll manage sales order data, track shipments, and ensure timely fulfillment while maintaining strong relationships through clear, proactive communication.
Duties And Responsibilities
Engaging with customers via phone, email, or in person to provide product information, confirm stock, quote prices, and process orders
Accurately entering and managing sales orders
Handling a high volume of customer emails and inquiries efficiently
Guiding customers in selecting products and recommending complementary solutions, including EQUIP, power supplies, network switches, and more
Building and maintaining strong, proactive relationships through clear and interactive communication
Tracking orders and shipments to ensure timely delivery
Resolving customer complaints or claims promptly with appropriate solutions
Ensuring all orders reflect accurate pricing and comply with quoted agreements
Issuing credits and adjustments when needed
Meeting or exceeding individual and team Customer Service KPIs
Performing additional duties as assigned
Required Skills And Abilities
Highly organized with excellent time management and strong attention to detail
Comfortable performing repetitive tasks while maintaining high accuracy
Skilled at multitasking and adjusting priorities in a fast-paced environment
Strong problem-solving skills and a solution-oriented mindset
Proficient in Microsoft Office (Word, Excel, Outlook) and experienced with ERP systems (SAP knowledge is a plus)
Confident communicator, both one-on-one and in group settings, with strong verbal and written skills
Collaborative team player who can also work independently
Flexible, adaptable, and ready to embrace changing priorities
Committed to accuracy, quality, and delivering great results
Minimum Qualifications And Experience
High school diploma or equivalent GED.
2-3 years' customer service experience.
1-2 years data entry experience (preferred).
Work Location: On Site (Shift time: 7:30am to 4pm, 5 days a week)
City: Surrey
Type: Full-time, Permanent
Salary: $42,000 - $60,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.
Why work for us?
We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry, and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you'll receive from day 1
Employee & safety centric culture with the possibility of remote work
Flexible hours and scheduling available
Competitive total compensation along with generous vacation allowances
Three weeks of vacation
In-house & external training provided along with education support and opportunities for growth
Company funded annual personal development budget
Financial benefits & planning such as group RRSP & company match
Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
Travel insurance coverage and access to the Employee Assistance Program (EAP)
Wellness - onsite fitness center & company reimbursement for personal gym memberships
Internal Recognition & Service Awards
Employee Referral bonuses
Transit accessible with free onsite parking
Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities
Compétences linguistiques
- English
Avis aux utilisateurs
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