Housekeeping Assistant Manager

Our philosophy is "to be great you need to have great people".Accordingly, we are always searching for "great people". If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.

Appendix A

Job Description

 Summary

The Housekeeping Assistant Manager will be responsible for exceptional cleanliness throughout the hotel.  The moment the guest steps into our hotel they walk into a clean, organized and sanitized environment that will in turn assist in providing a genuinely memorable experience.  Guests and your team will rely on you to lead the day to day operations of the housekeeping department. It is the responsibility of the Assistant Housekeeping Manager to ensure that each member of the Housekeeping team understands the organization's cleaning procedures and standards. 

Positioning Statement:

The Assistant Housekeeping Manager professionally represents the hotel through the creation of a value based workplace environment where team mates and guests are treated in a fair, respectful and honorable manner. 

Essential Day to Day Duties & Responsibilities:  

• Always provide a warm interaction with guests to ensure a memorable guest experience.
• Participate in the preparation of the annual departmental operating budget and financial plans.
• Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels managing cost per room for supplies and labour.
• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with Provincial, Federal, and local laws and safety regulations.
• Ensure the team is properly trained and has the tools and equipment to carry out job duties.
• May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
• Manage the quality of housekeeping and laundry services.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Carry out the special needs and requests of guests, VIPs, repeat visitors and Brand Reward Members.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents).
• Responsible for the security of lost and found items throughout the hotel. Perform other duties as assigned. May also serve as Manager on Duty. 
• Stay safe all the time.  Following our safety procedures, you will report all incidents and put safety first for yourself, your teammates and our guests.
• Take pride in your appearance and position as a hotel ambassador. Follow all department uniform and grooming requirements.
• Always know what events and activities are on the day's schedule in the hotel and neighbourhood.
• Jump into other ad-hoc duties when your colleagues need your assistance.
• Communicate effectively and efficiently with all departments in the hotel to work together to deliver the most memorable experience to the guest.
• Adhere to all brand and company standards, policies and procedures.  
• Other duties as assigned by your direct report.

Contacts: (KEY individuals the Guest Service Agent regularly communicates with, frequency of contact and purpose of that contact)

Title

Contact Frequency

(e.g. 1x/wk)

Purpose

Housekeeping Manager

Daily

Daily pleasantries as well as when needed in the absence of the appropriate direct report interaction.

Direct Report

Multiple times per day

Discuss issues and find solutions, promote harmony, and team spirit.

Team Mates

Minimum 3x/day

To be visible and accessible to all team members of all departments.

Hotel Guests

Often

To connect with guests on a regular basis.

Knowledge/Skills/Abilities/:

• Enthusiastic, attentive and approachable.
• Organized, efficient and a high regard for cleanliness standards.
• Acts with a sense of commitment and integrity, lives with honor, desires success, strives for excellence, and is not afraid of opportunities.
• Strong interpersonal and relationship building skills.
• Great sense of confidence and self worth.
• Effective communicator (written and oral).
• Remains calm under pressure and motivated in the face of rejection.
• Effective multi-tasker with the ability to continuously reprioritize daily activities.
• Sense of humor.
• Possesses proven technical knowledge of Microsoft Office and windows based programs with an open mind and desire to become an expert at any hotel specific computer program required.
• Ability to work up to and 8 hour shift standing.
• Maintains a workplace environment that understands and respects policies and procedures.
• Represents the hotel and the brand in a professional manner at all times.
• Actively participates in local community events.
• Desires ongoing professional development.

Certifications Required:

Brand and company required training as outlined during on boarding and as identified throughout your employment. 

Thank you for your interest in our company, we hope you apply today