À propos
Location: Ottawa, ON
Employment Type: Contract/Fulltime
Position Summary
The Senior ServiceNow Developer is responsible for designing, developing, configuring, and implementing solutions on the ServiceNow platform to support enterprise IT and business processes. This role works closely with specialists, process owners, business analysts, ServiceNow Support/HI, and cross-functional technical teams to deliver scalable, secure, and high-quality ServiceNow capabilities. The Senior Developer also advises on platform governance, best practices, and contributes to the roadmap to maximize the value of the ServiceNow ecosystem.
Required Qualifications
5–8+ years of hands-on ServiceNow development experience in enterprise environments.
Strong proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow server/client-side scripting.
Deep knowledge of core ServiceNow modules and capabilities (ITSM, ITOM, ITAM, CMDB, Service Catalog, Discovery, Service Portal/UI Builder, Employee Center and Widgets).
Experience with REST/SOAP integrations, MID Server, Integration Hub, and API authentication mechanisms (OAuth, Basic, MTLS).
Strong understanding of the CSDM data model, CMDB architecture, and service mapping.
Experience with Agile/Scrum methodology and working in a sprint-based environment.
Ability to document technical designs, data flows, and solution architecture.
Preferred Qualifications
ServiceNow certifications such as:
Certified System Administrator (CSA)
Certified Application Developer (CAD)
ITSM, ITOM, Discovery, CMDB, Service Mapping, or other specialty certifications
Experience building custom spokes, event-driven architectures, or AI/ML-enabled ServiceNow features.
Familiarity with DevOps, Git, ATF (Automated Test Framework), or CI/CD integration.
Experience or familiarity with integrating vulnerability/security applications such as Vulcan/Tenable
Familiarity with Jira/Atlassian integrations (Tempo Teams familiarity is a plus), connectors, web hooks, etc.
Knowledge of ITIL v4 practices and enterprise service management processes.
Experience with ServiceNow domain separation or multi-instance/multi-region environments.
Compétences linguistiques
- English
Avis aux utilisateurs
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