IT Systems Specialist
St. Paul's Foundation
- Vancouver, British Columbia, Canada
- Vancouver, British Columbia, Canada
À propos
Employment Type: Permanent, Full-Time
Location: Hybrid (3 days in office per week)
Reporting Manager: IT Manager
Benefits: Extended Health Benefits and eligibility to participate in the BC Municipal Pension Plan
Role Overview
The IT Systems Specialist is a vital member of St. Paul's Foundation, supporting our mission to enhance patient care and community health through effective fundraising and donor engagement. This role ensures the integrity, usability, and efficiency of our digital systems, enabling our teams to make data-informed decisions and deliver exceptional donor experiences.
This role will work closely with internal stakeholders across fundraising, marketing, and operations, helping optimize technology solutions, streamline processes, and provide frontline support for our digital platforms. The IT Systems Specialist contributions will directly impact the Foundation's ability to raise funds that support patients, caregivers, and families across BC.
Key Responsibilities
Partner with teams across the Foundation to support digital fundraising strategies, campaigns, and initiatives.
Maintain and contribute to a technology product roadmap, ensuring our software platforms evolve to meet organizational needs.
Troubleshoot and resolve technology, data, and process challenges to support business operations.
Lead data management initiatives, including system enhancements, integrations, and process improvements.
Support integrations between CRM, online donation tools, email marketing platforms, and internal systems.
Prepare, maintain, and enhance reports and dashboards to support analysis, performance measurement, and data-driven decision-making.
Manage user access and provide support for online donation and fundraising systems, in collaboration with the Database Manager.
Implement and maintain appropriate security and data protection protocols.
Train and support staff in system use, data management best practices, and technology adoption.
Assist with email marketing campaigns, including e-newsletters and digital solicitations.
Support ongoing development and optimization of the Foundation's intranet.
Contribute to process improvement initiatives and undertake other related duties as required.
Provide technical guidance, training, and problem-solving support to end-users.
Participate in process improvement initiatives and perform additional related duties as required.
Qualifications & Experience
Successful completion of post-secondary education in IT, Computer Science, or related field, required.
A minimum of 3–7 years of experience in IT support, CRM/database management, or digital/data platforms required (experience working for a nonprofit is an asset).
Experience with CRM systems required; experience working with fundraising databases (e.g., Raiser's Edge) and online donation tools, an asset.
Proficient in Microsoft 365 (Teams, Office, SharePoint, OneDrive, Azure, Active Directory) required.
Strong data management and reporting skills; Excel required, data visualization tool preferred.
Experience with system integrations or workflows preferred.
Skilled at managing multiple priorities and collaborating with diverse stakeholders.
As a not-for-profit foundation entrusted with donor funds and community partnerships, the successful candidate must complete and pass a criminal background check prior to commencing employment.
Interested candidates are asked to submit a resume and cover letter to , indicating the job title in the subject line.
About St. Paul's Foundation
St. Paul's Foundation raises funds to support patients, residents, caregivers, and families at St. Paul's Hospital and at Providence Health Care's 19 sites across BC. Our generous donors are an essential part of Providence Health Care's mission to deliver compassionate care, innovative research, and world-class medical training and education.
As we look back on our 130-year history – and forward to our future in the new St. Paul's Hospital at the Jim Pattison Medical Centre – we are ready to further push the boundaries of innovation, research, and patient-centred care for the people of British Columbia and beyond. Truly, our mission and the support of our community have never been more important.
All Candidates Are Welcome
Diversity, equity, and inclusion are essential to creating a great workplace. At St. Paul's Foundation, we are fully committed to building a strong and representative team. To that end, we especially encourage applications from members of all communities who are disadvantaged on any grounds under the BC Human Rights Code, including people of colour, people of all genders and sexualities, people with disabilities, and Indigenous Peoples, who, as a result of colonization, are under-represented in positions of economic, social, and political influence and leadership.
Thank you for your interest in working with St. Paul's Foundation. Only candidates short-listed
for interviews will be contacted.
Compétences linguistiques
- English
Avis aux utilisateurs
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