Bilingual Customer Service RepresentativeIDEAL INDUSTRIES, INC • Ajax, Ontario, Canada
Bilingual Customer Service Representative
IDEAL INDUSTRIES, INC
- Ajax, Ontario, Canada
- Ajax, Ontario, Canada
À propos
A vibrant and dynamic company, IDEAL is best known for our wire connectors, the gold standard for making electrical connections around the world. Nearly every commercial jet is assembled using IDEAL wire strippers and, as part of the critical equipment on NASA missions, our tools even help NASA astronauts fly to the moon. Most important, our products benefit skilled tradespeople, who reach for IDEAL tools every day.
IDEAL is propelled by the concept of Building an IDEAL World. Our family-run business is committed to building ideal relationships with customers, employees, and communities by crafting some of our industry's most innovative and trusted tools.
Reporting directly to the Customer Success Manager, this position assists the company in achieving its business objectives and revenue targets by delivering a professional customer service operation in all aspects of the day-to-day business. The Bilingual Customer Service Representative is the primary contact between IDEAL, and its distributors, end-users, and sales staff.
PRIMARY RESPONSIBILITIES:
Respond to customer inquiries and requests via phone, fax, mail, e-mail or in person
Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, service-related questions and general inquiries
Maintain a high level of professionalism and build positive rapport with every customer interaction
Process and follow up on less complex customer complaints such as those requiring product repair or replacement
Develop and maintain a basic familiarity with company products, applications, pricing, warranties, sales policies, and procedures
Collaborate effectively with supporting departments to ensure customer needs are met
Participate actively in departmental meetings and training programs
Consistently meet or exceed department quality standards for email and call monitoring
Accurately enter customer orders in accordance with company standards and policies
Manage credits, invoices and returns with accuracy and attention to detail
JOB REQUIREMENTS:
Diploma in Business Administration with a focus on accounting preferred.
1 - 2 years related experience
Strong written and verbal communication skills in both English and French
Experience dealing directly with customers via phone and email
Experience in sales order administration processes
Solid IT skills with proficiency in MS Office applications, especially Excel
Experience with EDI systems is considered an asset
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to work independently and in a fast-paced environment
Ability to anticipate work needs and interact professionally with customers.
Ability to communicate professionally with all levels within the business.
Excellent organizational skills and attention to detail
The expected salary for this position is between $52,000.00 and 68,000.00 per year. This range represents a good faith estimate for the position and actual compensation will be based on numerous factors including knowledge, location, skills, training and experience.
IDEAL employees enjoy a wide range of valuable benefits and values rest, personal time and community involvement including:
Extended Health and Dental Care Benefits
Life Insurance
Defined Contribution Pension Plan
Personal Time Off Days
Paid Parental Leave
Profit Sharing
IDEAL INDUSTRIES, INC. is proud t . is proud to be one of Amer ica's Top 100 Most Loved Workplaces and an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We know when you honor relationships, success for all will follow. To learn more about us, visit
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.