Implementation Manager

Our Professional Services team partners with our customers to design, build and launch our employee recognition and rewards platform.  As an Implementation Manager , you'll lead the charge in bringing our software solutions to life for customers. You'll guide a team of implementation specialists, partner cross-functionally across the business, and ensure every project is delivered seamlessly from kickoff to launch. If you thrive in fast-paced environments, enjoy solving complex challenges, and love delivering results, this role is for you.

• Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams.
• Manage all aspects of the implementation project including: facilitating remote working sessions and on occasion traveling onsite with the customer (restrictions permitting), managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices.
• Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
• Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption.
• Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, , internal documentation) to ensure effective project management approach, knowledge transfer and business continuity.
• Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project.
• Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required.
• Meet or exceed departmental metrics and/or KPIs

• Can do, team-oriented attitude.
• Minimum 2-4 years of related experience consulting and implementing software applications in a customer facing environment.
• Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles).
• Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
• Strong written and verbal communication skills with a broad range of people.
• Evidence of effective multi-tasking and managing tight project schedules.
• Strong attention to detail and organizational skills.
• Demonstrated flexibility, adaptability, and drive.

Why Achievers is a Great Place to Work

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We're a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit to see how we're inspiring recognition everywhere.

Our Approach to Total Rewards

$78,000 - $90,000 reflects the salary range for this role, depending on experience, skills, and market data. We're committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. Learn more here.

Benefits and Perk s for permanent full-time employees: 

  Rewards for your impact through our Recognition and Rewards program 

  Health Benefits and Life Insurance Coverage beginning on your first day 

  Parental Leave Top-up 

  Employer matched RRSP contributions 

  Flexible Vacation to recharge, so you can bring your best

  Employee and Family Assistance Program offering mental health, legal, and financial counselling

  Supported professional development and career growth (Linkedin Learning, mentorship)

  Employee-Led Employee Resource Groups that celebrate our diversity 

  Regular events designed to build connection, belonging, and well-being  

 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office 

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.