Information Technology Support AnalystSTACK IT Recruitment • Vaughan, Nova Scotia, Canada
Information Technology Support Analyst
STACK IT Recruitment
- Vaughan, Nova Scotia, Canada
- Vaughan, Nova Scotia, Canada
À propos
We're hiring a Jr. Systems Analyst with a leading technology services provider delivering high-impact infrastructure, cloud, and data protection solutions across North America and beyond.
You'll be part of a dynamic Technical Services team supporting diverse client environments, resolving challenges across virtualization, networking, storage, and security, all while building a career grounded in growth, innovation, and teamwork.
Who You Are
You're a curious, adaptable IT professional who thrives in fast-paced environments and loves learning new technologies. You take ownership of challenges, communicate clearly with technical users, and find satisfaction in seeing systems perform flawlessly because of your work. You're proactive, eager to grow, and ready to make an impact from day one.
Work Type
Location: Woodbridge, ON
Rotating Shifts: The Technical Services team operates on a rotating shift schedule (every 5 weeks), with a mix of onsite and remote work
Vacancy Type: This role reflects an existing vacancy
What You'll Do (Your Superpowers)
Provide Tier 1-2 technical support using ServiceNow, resolving tickets for enterprise clients and IT professionals
Troubleshoot infrastructure issues across virtualization, networking, and storage technologies
Collaborate with senior engineers on escalations and client troubleshooting
Gain hands-on experience with technologies such as VMware, Cisco, EMC, Palo Alto, and Citrix
Communicate effectively with clients through ticketing and portal systems (no direct call queue)
Participate in structured onboarding and technical training to expand your expertise
Contribute to internal documentation, process improvement, and change management initiatives
Develop a strong understanding of data protection, networking, and security systems over time
What We're Looking For (Our Wishlist)
2+ years of technical support/datacenter support experience within an enterprise or Managed Services environment
Strong understanding of Windows Server administration, Active Directory, and Group Policy management
Hands-on familiarity with virtualization technologies such as VMware or Hyper-V
Foundational knowledge of TCP/IP networking, subnetting, routing/switching concepts, and VPN technologies
Experience working with firewalls, security appliances, or endpoint protection platforms (e.g., Palo Alto, Fortinet, Cisco Secure)
Exposure to storage technologies (SAN/NAS), data protection, or backup/recovery systems (Veeam, Dell EMC, etc.)
Practical experience with ITSM platforms like ServiceNow, and a good understanding of SLA-based ticket management
Proficiency with PowerShell or scripting fundamentals for task automation and system checks is an asset
What Makes This Role Exciting
Technology Variety - Work across infrastructure, networking, storage, and security — no two days are the same
Career Growth - Clear path toward Systems Analyst and Engineer roles, with access to training and certifications
Supportive Culture - Join a collaborative, fast-moving team that values curiosity, initiative, and innovation
Work-Life Balance - Flexible shift rotations designed for balance and personal growth
Benefits
Salary: $50,000 - $65, % bonus
Vacation: 3 weeks
Comprehensive Health Benefits: employer paid health, dental, and vision coverage to support your health and well-being
Perks: Team events, ongoing learning opportunities, and professional development programs
Ready to Launch Your IT Career? Apply Now
At STACK IT Recruitment, we connect top technical talent with standout opportunities across Canada. If you meet at least 70% of the qualifications, we encourage you to apply - we'd love to chat
Know someone perfect for this role? Share this posting You might help them find their next great opportunity.
We're proud to support diversity and inclusion. Need accommodation during the hiring process? Just let us know - we're here to help.
AI Use Disclosure:
STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.