Coordinator - Security Scheduling and AdministrationPaladin Security Group Ltd • Burnaby, British Columbia, Canada
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Coordinator - Security Scheduling and Administration
Paladin Security Group Ltd
- Burnaby, British Columbia, Canada
- Burnaby, British Columbia, Canada
À propos
In this role (internally referred to as a "**Portfolio Resource Coordinator" (PRC)**), you will be responsible for ensuring strategic scheduling support for the assigned portfolio of job sites. This is primarily achieved through proactively filling open shifts, addressing resource needs, and reducing overtime through strategic initiatives. Our PRCs also provide administrative support for the portfolio, which includes ensuring accurate data entry in our scheduling software, facilitating Security Officer training and clearance requirements, processing online ticket submissions, and more. As a PRC, you will be a key contributor to our operations, acting as a bridge of communication for our Security Officers, account managers, and human resources team, to ensure that our Officers are cared for and that our organization is running smoothly
Schedule:** Monday - Friday, hrs
Salary:** $45,000 - $55,000
Work Location:** This position is fully based in our Burnaby office
Responsibilities
Strategically identify open shifts and work with the account manager to ensure schedules are complete and adhere to our contractual obligations
Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, account managers, and our Operations Centre
Maintain a pool of on-call "First Responders" within the portfolio and manage their hours, training and performance on a regular basis
Work with the dedicated operations and account management team to ensure the program is running efficiently
Fill cancellations and openings in the daily schedule based on coverage type
Coordinate with the account management team and your Team Lead to ensure staffing needs are met and proactively addressed
Act as the primary point of contact for the on call staff within the portfolio
Maintain the portfolio and team KPI's to continuously obtain maximum outcome
Review payroll discrepancies, vacations, and employee reimbursements, and resolve the tickets within SLA timelines
Mitigate incurred overtime and provide potential solutions to overcome the issues
Provide regular updates on ongoing projects to the scheduling manager
Develop and maintain comprehensive knowledge of Paladin's contractual obligations for the assigned portfolio by building close working relationships with internal stakeholders, attending ongoing training, and conducting site visits
Answer incoming calls and resolve queries
Support the deployment process for new Security Officers and provide regular updates
Work within Paladin's scheduling software (WinTeam) to ensure accurate and timely scheduling, billing, and payroll
Complete daily and weekly reports to send out to the management team
Other duties as requested to assist with corporate and/or branch needs
Requirements
Excellent verbal and written communication, and strong interpersonal and leadership skills
Experience in the security industry is preferred
Strong computer proficiency in Microsoft Office Suite; experience working with a scheduling software is preferred
Working knowledge of Employment Standards Legislation and Human Rights Legislation
Post-secondary education in business administration or related would be considered an asset
Demonstrated ability to plan, organize, problem-solve, and execute solutions
Must be legally authorized to work in Canada
_ **\*\*\* Please include a cover letter with your resume when applying.** _
Additional Information / Benefits
Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Compétences linguistiques
- English
Avis aux utilisateurs
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