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À propos
Company: ICX Ltd
Employment Type: Full-time
Salary: £30-40k
*About ICX*
ICX is a fast-moving, data and technology-driven contact centre business supporting major blue‑chip automotive brands across the UK. As a small–medium sized business operating a 100% remote working model, we deliver agile, omni-channel customer engagement solutions that help our clients connect with their customers.
*The Role*
You will take ownership of our SQL Server environment, data pipelines, and internal systems, working closely with business teams to deliver reliable, high-quality data and responsive technical support.
You will also be an integral part of the team developing our AI chat capabilities and supporting the cloud-based dialler and live chat platforms.
This role suits someone who enjoys combining SQL/database development and management with practical problem-solving, data analysis, and day-to-day systems support.
*Data & Systems Development*
- Design, develop and maintain SQL Server databases, stored procedures, views and ETL processes.
- Translate business requirements into scalable, robust technical solutions.
- Optimise database performance, data integrity and reporting outputs.
- Enhance existing data models, integrations and reporting solutions.
- Contribute to the development of internal and customer-facing AI chat functionality.
*Data & Application Support*
- Investigate and resolve data quality, performance and system issues.
- Support .NET-based applications (basic debugging and issue investigation).
- Provide technical insight to improve system reliability and data flows.
- Work with third-party applications, supporting configuration, data flows and integrations.
*IT & User Support*
- Provide day-to-day IT support to internal users.
- Set up laptops, accounts, permissions and system access.
- Assist with system configuration, patching and general IT maintenance.
*Security & Best Practice*
- Support system security, access control and data protection.
- Contribute to compliance initiatives such as Cyber Essentials.
- Maintain clear technical documentation.
*What We’re Looking For*
*Essential*
- Strong SQL Server experience, including query optimisation and data manipulation.
- Experience in a technical role such as Database Developer, Data Analyst or similar.
- Proven ability to design and maintain relational databases.
- Ability to diagnose and resolve data and system issues across multiple environments.
- Experience providing IT or systems support to end users.
- Understanding of data security and access control.
- Familiarity with .NET applications and basic debugging.
- Strong analytical and problem-solving skills.
- Clear communication skills with both technical and non-technical stakeholders.
*Desirable*
- Power BI or similar BI/reporting tools.
- ETL tools (SSIS or similar).
- Knowledge of C#, ASP.NET, vue.js and Node or related technologies.
- Experience with IIS/ Web Server Application Development.
- Experience with Azure or cloud-based data platforms.
- Familiarity with Cyber Essentials.
- Experience working in a small or medium-sized business.
*Tools You’ll Work With*
- SQL Server Management Studio
- SSIS
- Power BI
- Visual Studio
- MaxContact (cloud-based dialler/omnichannel)
- Talkative (live chat)
*What Success Looks Like*
- Reliable development and maintenance of data integrations and systems.
- High-quality, accurate data delivered to the business.
- Proactive identification and resolution of issues.
- Strong collaboration with operational and business teams.
- Ongoing development of your technical capability.
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Benefits:
* Company pension
* Sick pay
* Work from home
Application question(s):
* Do you have the ability to travel to the, occasional, on site Client meeting.
Experience:
* SQL : 3 years (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: Remote
Compétences linguistiques
- English
Avis aux utilisateurs
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