Technical Support Engineer

+1
+8
Zaventem, Flemish Brabant, Belgium

+1
+8
Zaventem, Flemish Brabant, Belgium

À propos

Are you ready to take the next step in your technical career and make a meaningful impact in a dynamic, fast-paced global industry? Do you enjoy tackling complex problems, supporting customers, and being recognised for your expertise? If you're passionate about continuous professional growth, delivering outstanding customer experiences, and working with cutting-edge technologies, then Ecosoft could be your next big opportunity. We're seeking a proactive and detail-oriented Technical Support Engineer to join our team and deliver best-in-class technical support to our clients. In this role, you will: Provide high-level technical assistance across the full product portfolio Collaborate with clients to resolve queries promptly and professionally Document solutions, contribute to technical knowledge bases, and support ongoing process improvements Work closely with engineering and product teams to relay customer feedback and drive product enhancements If you possess strong technical skills, a solutions-driven mindset, and a passion for customer satisfaction — we'd love to hear from you. Deliver technical consultations and training sessions to internal teams and clients, both remotely and on-site. Prepare technical and commercial proposals. Provide expert advice and guidance to clients on the operation and maintenance of company products. Coordinate the preparation, translation, and availability of all technical documentation. Handle and monitor customer complaints and claims. Evaluate and enhance claims-handling and warranty processes, identifying recurring issues to improve product quality. Collaborate with relevant departments to forecast spare parts requirements. Work with the product development team to implement updates. Report regularly to your line manager on technical support performance and insights. Essential: A degree in chemical technology, engineering, or a related technical discipline. Professional proficiency in Dutch, French, and English. A valid driving licence. Desirable Skills and Competencies: Strong initiative and self-motivation, with excellent organisational skills. Fluent and articulate in both written and spoken communication. High level of technical literacy and comprehension. Excellent interpersonal skills and the ability to build lasting client relationships. Confident in making decisions and taking ownership of outcomes. Analytical thinker with a structured and methodical approach. Compensation & Benefits. Receive a stable and competitive salary, along with attractive employment conditions that include enhanced legal entitlements and numerous additional perks. Career Development. Be part of a growing international organisation with clear opportunities for progression and personal growth. Expert-Led Training. Learn from top industry professionals and continuously build your technical expertise. Purpose-Driven Projects. Contribute ... Methodical approach, Warranty, Part requirements, Product Portfolio, Customer complaints, Updates, Literacy, Consultations, Communication, Maintenance, Driving, Customer Experience, Articulate, Team Development, Claims, Forecasting, Translation, Coordination, Engineering, Claims Management, Self-confidence, Self motivated, Highly responsible, Knowledge base, Passion, Technical support, Spare parts, Product Development, Training Sessions, Product Quality, Decision Making, Customer Relations, Customer Reviews, Process Development, Organization Skills Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be! Original job ad is published on StepStone.be - Set up a Jobagent at StepStone now and find your dream job! https://bit.ly/2jPYsZC For similar jobs, information on employers and career tips visit StepStone.be! La version originale de cette offre d'emploi est disponible sur stepstone.be – Créez maintenant votre Job Agent sur StepStone et trouvez le job de vos rêves ! https://bit.ly/2jPYsZC Trouvez des jobs similaires, des informations sur les employeurs qui recrutent et des conseils de carrière sur stepstone.be!

Compétences idéales

Communication
Customer Experience
Customer Relations
Engineering
Forecasting
Product Development
Product Development
Technical Documentation

Zaventem, Flemish Brabant, Belgium

Expérience professionnelle

Site Reliability (SRE)

Compétences linguistiques

English

Avis pour les utilisateurs

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