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À propos
About Attain Physical Therapy:
Attain is a leading national provider of one-on-one physical, occupational, and speech therapy services across outpatient clinics and senior living communities in the United States. With operations in multiple states and a reputation for top-tier care and innovation, we've built a culture where compassion meets efficiency. Visit us at to learn more about our organization.
Position Overview:
We are seeking a Patient Communication Coordinator to be the first voice our patients, families, and medical providers hear when they reach out. This role is perfect for someone who is energetic, patient-focused, and thrives in a fast-paced environment. You'll work alongside our administrative and clinical teams to make sure calls are answered, messages are returned promptly, and scheduling questions are handled with care and accuracy.
Key Responsibilities:
Answer incoming calls with professionalism, warmth, and attention to detail on Eastern Standard Time (USA) (9AM - 5PM)
Monitor and respond to voicemails and text messages in a timely manner utilizing our VoIP system
Troubleshoot and resolve inquiries from patients, family members, POAs, and physician offices
Use our healthcare EMR system to verify appointment schedules, provider details, and intake status
Escalate urgent matters to the appropriate management or clinical teams
Log and track communications to ensure nothing slips through the cracks
Represent the Attain brand with empathy, confidence, and positivity
Handle organizing and reconciling payments via mail.
You Are:
A people person with excellent phone etiquette and clear verbal communication skills
Having at least 1+ year of health care experience & basic knowledge of insurance plan details including copay, deductible and prior authorization.
Patient, friendly, and proactive — especially when managing high call volume
Comfortable working with technology, including EMR platforms (experience is a plus but not required, training to be provided)
Able to multitask and stay organized in a remote or hybrid setting
A team player who welcomes feedback and thrives with full managerial support
Why You'll Love Working Here:
Supportive leadership and on-boarding — we set you up for success
Mission-driven team working to redefine the patient experience
Opportunities for growth within our expanding national organization
Flexibility, inclusivity, and a culture that values your voice
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Customer Service, Customer Support, Phone Support, Communication Etiquette, Time Management, Interpersonal Skills, Customer Satisfaction, Healthcare Software, Healthcare, Phone Communication
Compétences linguistiques
- English
Avis aux utilisateurs
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