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Guest Experience AssociateThe Niagara Parks Commission • Ontario, Canada
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Guest Experience Associate

The Niagara Parks Commission
  • CA
    Ontario, Canada
  • CA
    Ontario, Canada
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À propos

Job Type: Seasonal & Part-Time
Job Status: Open Vacancy
Location: Niagara Falls, ON (On-site)
Compensation: $23.48/hr


Application Deadline: Applications will be accepted until May 31, 2026, and will be reviewed as they are received.  

Please note that Niagara Parks operates seasonally; therefore, this position is expected to begin between April and July, depending on operational needs.

Join the Team Behind One of the World's Most Iconic Destinations

At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world.

Our vision is ambitious: to become one of the most spectacular parks in the world. And we're well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

Why You'll Love Working Here

As a seasonal & part-time team member, you'll enjoy a variety of perks designed to support you at work and beyond, including:

  • Additional $1.55/hr for each hour worked in lieu of benefits (seasonal bargaining unit only)
  • Defined Benefit Pension Plan (Employer Matched)
  • Employee Family Assistance Program (EFAP) 
  • Vacation Pay
  • Discounts at Niagara Parks retail, culinary, and golf locations
  • Complimentary passes to Niagara Parks attractions to share with family and friends
  • Free entry at Niagara Parks attractions
  • Access to the Attractions Ontario Reciprocal Program
  • Exclusive Perkopolis discounts
  • Free Uniforms
  • Free transportation on the WEGO Green Line and Falls Incline Railway


    • What You'll Do

  • Conducts guided tours of the site and provides interpretation for the purpose of engaging with guests to story tell and enrich the experience of the attraction.
  • Greets guests and demonstrates a genuine interest in guest satisfaction while delivering outstanding service.
  • Participates in interpretative guide training (Niagara Parks Power Station Training Program) and site-specific training on how to operate and support the Currents Immersive Show with the goal of developing a deep knowledge on the attraction interpretive delivery.
  • Operates accesso (including timed-ticketing) and Retail Pro point-of-sale systems, inclusive of balancing credit/debit transactions on the Moneris system.
  • Assists in the operation of the attraction including but not limited to, line management, ticketing scanning, immersive show, and elevator operation.
  • Monitors for counterfeit bills and credit/debit fraud and raises issues to the attention of a Supervisor.
  • Provide customers with information while effectively upselling additional Niagara Parks products and services whenever possible.
  • Assists with merchandising, restocking of shelves, stock counts and inventory.
  • Liaises with the Supervisor(s) on any immediate issues arising (e.g., potential shoplifter, an emergency situation, guest service recovery, etc.)
  • Performs multiple walk-throughs of the large facility per day (approximately 60,000 square feet) to monitor guest activity.
  • Maintains a clean and presentable work environment.
  • Acts as an ambassador for Niagara Parks guest service and service recovery expectations.
  • Follows and adheres to the Occupational Health and Safety Act, Technical Standards and Safety Act (TSSA), Canadian Food Inspection Act, Corporate policies and procedures and the Payment Card Industry (PCI) Data Security Standard.


    • What You'll Bring

  • Successful completion of a Secondary School Diploma or equivalent knowledge and experience.
  • Knowledge of principles and methods of interpretation at an attraction or heritage site.
  • Knowledge of cash register and cash handling procedures. 
  • Experience with Retail Pro and accesso systems are an asset. 
  • Highly effective communications, presentation, and customer service skills. 
  • Requirement to work varying shifts including days, evenings, weekends, and holidays. 
  • Ability to bend, stand and walk for long periods of time. 
  • Ability to maneuver around the facility and stock room and lift up to 30lbs.

    • Our Commitment to Accessibility & Inclusion

    Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility.

    We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us.

    For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 905‑295‑4377 ext. 0 or

    We thank all applicants for their interest; however, only those selected for an interview will be contacted.

    The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.

    • Ontario, Canada

    Compétences linguistiques

    • English
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