IT Help Desk Technician

Join us at Reesink Canada Holdings If you are looking to join a company
of motivated people who make a difference and your skills align with our
position description, you've found us We are looking forward to hearing from
you. 
The IT Help Desk Technician is responsible for providing frontline technical
support to employees across the organization. This role ensures employees have
reliable, secure, and efficient technology tools to perform their work by
diagnosing, troubleshooting, and resolving hardware, software, and
system-related issues. 

The
successful candidate will demonstrate strong customer service skills, technical
expertise, and organizational ability while supporting users through phone,
email, and ticketing systems. This position works closely with internal IT team
members, vendors, and business partners to maintain system functionality and
support continuous improvement of IT services.

Key
Duties and Responsibilities: 

Technical
Support & Issue Resolution: 

• Respond to incoming
  help desk requests through phone, email, or ticketing systems in a timely
  and professional manner.
• Diagnose and resolve
  hardware, software, network, and system-related issues for end users.
• Identify root causes of
  technical issues and implement effective, sustainable solutions.
• Escalate complex or
  high-priority issues to appropriate IT team members when required.

System
& Equipment Management: 

• Install, configure,
  maintain, and upgrade computer hardware, operating systems, and business
  applications.
• Perform routine system
  checks, preventative maintenance, and performance monitoring.
• Support device
  deployment, workstation setup, and user onboarding activities.
• Assist in managing IT
  asset inventory including hardware, software licensing, and lifecycle
  tracking.

User
Support & Education: 

• Provide friendly,
  clear, and supportive technical assistance to users of varying technical
  skill levels.
• Educate employees on
  basic troubleshooting, password management, and software functionality.
• Promote user
  self-service tools and knowledge resources where appropriate.

Vendor
& Team Collaboration: 

• Work collaboratively
  with internal IT teams to support projects and infrastructure initiatives.
• Coordinate with
  external vendors and service providers for equipment repair, software
  updates, and technical support.
• Maintain accurate
  documentation of support requests, solutions, and follow-up actions.

Continuous
Improvement: 

• Stay current with
  emerging technologies, security practices, and IT support trends.
• Identify opportunities
  to improve help desk processes, system reliability, and user experience.
• Contribute to IT
  standards, procedures, and best practices.

Experience & Education: 

• Previous experience in
  an IT Help Desk, Technical Support, or similar role preferred.
• Post-secondary
  education in Information Technology, Computer Science, or a related field
  is considered an asset.
• Relevant certifications
  (CompTIA A+, Microsoft, or similar) are considered an asset.
• Strong working
  knowledge of Microsoft operating systems and common business applications.
• Understanding of
  computer hardware components, networking fundamentals, and troubleshooting
  methodologies.
• Familiarity with
  ticketing systems and IT asset management tools is preferred.

Skills
& Attributes: 

• Strong customer service
  mindset with a focus on responsive and professional support.
• Excellent communication
  and interpersonal skills.
• Strong analytical and
  problem-solving abilities.
• Ability to manage
  multiple priorities and respond effectively to urgent requests.
• Highly organized with
  strong attention to detail.
• Willingness to learn
  and adapt in a changing technology environment.

Working Conditions: 

• Primarily office or
  dealership support environment
• Frequent computer and
  desk-based work
• Occasional travel
  between locations may be required
• Occasional after-hours
  or on-call support may be required

What We Offer:

• Competitive Salary,
  comprehensive benefits: including health, dental, vision.
• Registered Retirement
  Saving Plan contributions program
• Ongoing professional
  development and training.
• A positive,
  team-oriented work environment with a focus on employee success.

We
value diversity and inclusion, strive for an equitable workplace where
employees can be their authentic selves, and support the diverse people and
communities we serve. We do not discriminate against applicants on any
protected grounds.

Please visit our careers page to see more job opportunities