Senior Manager, Payroll

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

Reporting to the Director of Finance, the Senior Manager, Payroll leads payroll operations for a global workforce of 1,800 employees, ensuring accurate, timely, and compliant payroll in a growing organization.

You will oversee the payroll team's day-to-day operational and financial activities while working closely with Finance & Accounting (including Tax and Financial Reporting), Human Resources, and Legal. You are an experienced payroll professional with management experience who is motivated to continue building your expertise while coaching and developing team members.

This role provides guidance on payroll and compensation policies and supports the onboarding of new employees, including assisting with the setup of new payroll jurisdictions as the business continues to expand.

Your responsibilities:

• Lead and develop the global Payroll team, establishing clear standards for accuracy, reliability, and business continuity
• Oversee end-to-end payroll processing for 1,800 global employees, including audits, reconciliations, and payroll journal entries
• Ensure timely submission of all required government filings, remittances, and pension contributions
• Partner with HR, Finance, and Legal to align payroll practices with employment agreements, company policy, and local legislation
• Act as the primary escalation point for complex payroll issues and inquiries
• Stay current on payroll laws, tax treatments, regulations, and best practices across all countries where Global Relay operates
• Contribute to the development, implementation, and ongoing maintenance of payroll operating procedures and best practices, identifying opportunities for streamlining and automation in collaboration with Human Resources
• Review annual bonus payout calculations and support payroll-related inputs for corporate tax filings and incentive programs
• Provide payroll variance analysis and support other finance-related requests as needed
• Support the implementation of new technology and process improvement initiatives, coordinating with cross-functional partners including HR, Enterprise Systems, and external consultants
• Assist with ad hoc departmental projects as required
• Maintain strict confidentiality of all payroll information and documentation

About you:

• 7 years of progressive global payroll experience in mid-to-large organizations, with a strong understanding of payroll legislation, statutory requirements, and complex pay scenarios including commissions, incentives, variable compensation, retroactive adjustments, and year-end processes
• People-focused leader with 3 years of leadership experience, recognized for coaching and developing teams, setting clear priorities, maintaining strong controls, and remaining calm and decisive in fast-paced, deadline-driven environments
• Experience supporting a distributed, high-growth workforce in a fast-paced technology environment
• Hands-on experience with Canadian, US, and UK payroll; knowledge of Swiss, Swedish, Spanish, or Australian payroll considered an asset
• Experience supporting global expansion initiatives, including the use of Employer of Record (EOR) models, considered an asset
• Diploma or degree in Business Administration or a related field, including coursework in Accounting; Payroll Leadership Professional (PLP) or Certified Payroll Professional (CPP) designation preferred
• Experience implementing Human Capital Management (HCM) systems highly preferred
• Advanced proficiency in Microsoft Office (Excel, Word, Outlook)
• Exceptional numerical accuracy with strong attention to detail
• Demonstrated ability to handle sensitive and confidential information with discretion
• Highly adaptable with strong organizational and self-management skills
• Ability to effectively prioritize and manage a dynamic workload
• Strong ownership mindset with a clear focus on deadlines and deliverables
• Excellent verbal communication skills and the ability to write clear, concise, professional business correspondence

Working conditions:

• This role may require occasional overtime to support critical payroll deadlines.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit