Inside Sales Representative

• Assist customers in selecting the right tires for their vehicles based on their needs, preferences, and budget.
• Provide in-depth product information, including tire specifications, performance characteristics, and recommended maintenance.
• Act as a trusted advisor to customers, building relationships and promoting customer loyalty.
• Handle customer inquiries, quotes, and orders via in-person, phone calls, email, and other communication channels.
• Process transactions accurately and efficiently, ensuring high-quality service throughout the sales process.
• Collaborate with service technicians to facilitate smooth tire installations, rotations, and repairs. 

• Stay up-to-date with current industry trends, product developments, and tire technologies.
• Maintain a comprehensive understanding of our tire inventory, including sizes, brands, tread patterns, and load/speed ratings. 
• Continuously expand your knowledge of tire-related services, warranties, and promotions to effectively upsell and cross-sell to customers.
• Educate customers on tire maintenance best practices, including proper tire inflation, alignment checks, and routine inspections.

• Meet and exceed individual sales targets, contributing to the overall sales goals of the tire shop. 
• Keep accurate records of customer interactions, sales activities, and follow-ups using our customer relationship management (CRM) system.
• Generate regular sales reports to track performance, identify trends, and provide insights to management.
• Collaborate with the sales team to develop strategies, action plans, and promotions to maximize sales opportunities. Qualifications:
• High school diploma or equivalent; additional education or certifications in sales or automotive-related fields is a plus.
• Proven experience in a customer service or sales role, preferably within the tire industry.
• Strong communication and interpersonal skills to effectively engage and build rapport with customers. 
• Excellent product knowledge of tires, including different types, brands, sizes, and performance characteristics. 
• Ability to multitask, prioritize, and work in a fast-paced environment. 
• Proficient computer skills, including experience with CRM systems and point-of-sale software.
• Self-motivated, goal-oriented, and able to work both independently and as part of a team. 
• Valid driver's license and a clean driving record.

When it comes to tires, the Tire Pirates are the ones to turn to. Our technicians are highly-trained to install, inspect, and repair your tires.