Technical Support Representative, Tier 1

About Us:

At Beanfield, we're not just building networks, we're building communities. We're dedicated to investing in our 100% Canadian-based employees, 100% Canadian-driven investments, and our 100% Canadian operations. We've spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto, Montreal, and Vancouver. Beanfield has always challenged the status quo, believing that everyone deserves fast and reliable fibre internet.

We are Challengers, leading the way, disrupting the industry with a startup mentality and a focus on building our own infrastructure.

We are United, operating as one team, where everyone's ideas are valued.

We Care, prioritizing the well-being of our employees, partners, customers, and communities. We foster trust, communicate openly, and focus on our brand and customers.

Come join our team as we continue to connect communities and foster choice, by providing fast and reliable fibre Internet to Canadians.

Position Summary:Are you passionate about technology and love solving problems? As a Tier 1 Technical Support Representative, you'll be the first line of defence in delivering top-tier technical assistance to our residential customers. Reporting directly to the Tier 1 Technical Support Manager, you'll play a crucial role in troubleshooting, provisioning, and ensuring seamless customer experiences.

If you thrive in a fast-paced environment, enjoy working with cutting-edge networking technologies, and love helping people, this role is for you

What you will be doing:

• Provision, hand-off, and support Beanfield residential services such as home phone, IPTV, Internet
• Configure and troubleshoot customer-facing network infrastructures such as Cisco IOS/XR/XE, GPON
• Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
• Identify trends and usage patterns for the purpose of identifying network events that may require escalation.
• Follow standard helpdesk procedures.
• Assist Customer Experience Analysts, Installers, and other departments as needed.
• Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business.
• Must be available 24/7 for all shifts.
• Any future front-line issues that might be created because of new products/services as well as any other duties as assigned by your manager.

Skills & Qualifications:

• 1-2 years of work experience in Telecom tech support roles.
• Knowledge on routed protocols such as TCP/IP version 4 as well as an understanding of CIDR address allocation.
• Understanding of GPON is an asset.
• IP allocation mechanisms such as DHCP, static assignments, and subnetting
• Bilingual English and French considered preferred.

What's in it for you?

• Competitive base salary plus annual bonus based on company and individual performance.
• Permanent, full-time position.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.

At Beanfield, we are proud to be an equal-opportunity employer.We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas. Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.