Guest Service Agent

Additional Information: This hotel is owned and operated by an independent franchisee, Burloak Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job description:

Job Summary

Opened in December 2018, the NEW Courtyard by Marriott Burlington is now looking for energetic part time Guest Services Associates to join our team. The newest hotel to Burlington/Oakville features 135 guestrooms and suites with 1800 sq. ft of flexible meeting space, indoor salt-water pool, state-of-the-art fitness centre and on-site Bistro Restaurant & Lounge.

As a Guest Services Associate, you are often the first point of contact and the first impression for our guests. Your warm personality and work ethic will reflect how our guests perceive the hotel as they begin and end their stay. If you are someone who wants to be part of something bigger, to be connected by our culture and driven by a passion to help others succeed, we encourage you to explore a hotel career with Courtyard by Marriott.

Responsibilities

Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly
Responsible for maximizing the selling, up-selling and cross selling hotel rooms by turning prospect clients into hotel guests
Efficiently handle any function of the front office from the reception, to guest accounting, reservations, telephones, and guest check in and out, in accordance with hotel policies and procedures
Maximize hotel's revenue and occupancy by turning prospect callers and clients into hotel guests
Accurately registers all guests arriving at the hotel in compliance with the credit and identification policy
Operates the front office computer systems, posts all guest charges and payments incurred during the shift and balances shift totals with backup documents
Maintains cashier float as supplied, provides currency exchange for guests, and prepares cash deposits
Attends scheduled staff meetings, training, and orientation sessions
Maintain communications with all departments in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stay-overs, and room changes (as necessary
Controls and sign out keys in accordance with procedure
Deal with guest requests and/or issues in a courteous, prompt, and professional manner
Follows the policies and procedures and all brand standards as outlined by Marriott
Follows all policies, procedures and rules as stated in the Courtyard By Marriott safety and emergency policies and procedures
Perform any reasonable requests as assigned or directed by management

Required Skills

Minimum one (1) year experience in Hotel Operations strongly preferred
Must have High School diploma/secondary qualification or equivalent; some college/university preferred
Must speak fluent English; additional language skills preferred but not required
Available to work early mornings, evenings, weekends and public holidays
Enthusiastic and self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Ability to effectively deal with guest and employee concerns in a friendly and positive manner
Computer proficiency (Microsoft Office applications)
Excellent prioritization, organizational, time management and problem-solving skills
Current Courtyard brand experience preferred / Marriott brand experience an asset
Must already be legally permitted to work in Canada

Competencies

Communication Proficiency
Customer/Client Focus
Organizational Skills
Performance Management
Problem Solving/Analysis
Results Driven
Teamwork Orientation
Technical Capacity
Time Management
Physical Aspects of Position

Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance

$20 Additional pay:   Overtime pay Benefits:   Dental care Extended health care On-site parking Paid time off Schedule:   Day shift Evening shift Morning shift Night shift

This company is an equal opportunity employer.

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