assistant manager hourly

Join
Our Family of Brands – Northern Reflections, Ricki's & Cleo

At Northern
Reflections, Ricki's, and Cleo , we are united by a shared vision: to
inspire and empower women through fashion that fits their lives. With a proud
legacy in Canadian retail, we bring together decades of expertise, a passionate
team, and a commitment to delivering exceptional style, quality, and service.

As
part of our growing organization, you'll join a collaborative and dynamic team
that values innovation, customer connection, and the power of great fashion.
Whether it's timeless comfort, polished workwear, or versatile style, each of
our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, the Assistant Manager, Hourly , is a key member of
the management team.  You will play an essential role in leading all
aspects of the store's business, supporting daily operations, and ensuring an
exceptional customer experience.  You'll
support recruitment, training, coaching, and may assist with scheduling to help
build and lead a high-performing team that reflects our brand values.

Key Responsibilities:

• Support the Store Management Team in
  delivering company objectives, sales goals, and key initiatives.
• Drive key performance indicators
  (KPIs) and maintain high productivity standards.
• Provide exceptional customer
  experiences by modeling customer-first behaviours and following the customer
  service program.
• Promote brand loyalty by introducing
  and enrolling customers in the loyalty program.
• Actively coach and motivate sales
  associates to drive results and deliver outstanding service.
• Participate in recruitment efforts and
  provide onboarding, training, and performance coaching to store associates.
• Oversee store visual standards and
  execute visual directives, ensuring a clean, well-merchandised, and organized
  environment.
• Assist in planning and preparing store
  staff schedules, as required.
• Ensure store safety and cleanliness
  for both our team and customers, following all loss prevention and operational
  procedures.
• Process customer transactions quickly
  and accurately at the point of sale.
• Foster a positive and inclusive work
  environment that reflects company values and encourages team success.
• Perform
  other duties as assigned to support overall store success.

Experience &
Qualifications:

• Minimum
  2–3 years of retail experience, with at least 1 year in a leadership or
  supervisory role.
• Proven
  ability to drive sales and meet performance targets through effective coaching
  and leadership.
• Strong
  interpersonal and communication skills, with the ability to lead, influence,
  and motivate a team.
• Excellent
  customer service and selling skills, with a passion for creating exceptional
  shopping experiences.
• Experience
  with store operations, including scheduling, merchandising, visual standards,
  and opening/closing procedures.
• Solid
  understanding of retail KPIs, sales reporting, and performance management.
• High
  attention to detail with strong organizational and time management skills.
• Comfortable
  working in a fast-paced environment with changing priorities.
• Must
  be able to stand for extended periods of time, climb a ladder and to move and
  handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout
  the store
• Flexible
  availability including days, evenings, weekends, and holidays 32hrs max (sometimes more 40hrs during peak holiday seasons.)