General Manager

At West Coast Seniors Housing
Management, we see our communities as a family and we are equally committed to
our residents and our staff. We provide an engaging work environment and treat
each other with respect and dignity. We invest in the growth and development of
our teams to actively participate in the creation of memories and moments that
matter to our residents.

SUMMARY OF POSITION:

Reporting
to the Director, the General Manager (GM) is accountable for managing and
providing leadership for assigned site-based operations.

The
General Manager (GM) is a key leader in the Community and is responsible for
all elements of our Community Engagement Strategy and ensuring optimal quality
of care and customer service and satisfaction, along with the implementation of
all standardized regional and clinical policies and processes.

Through
the direct leadership and management of people and resources, the GM oversees
the operational and administrative activities of operations and fosters an
environment that empowers and supports individuals to provide safe, high
quality care.

The
GM ensures clinical operations at the site are delivered in an effective and
efficient manner through consultative advice on clinical service design,
policies and procedures, as well as management and leadership.

The
GM will have responsibility for, and oversight of, the site's operating budget,
as well as adherence to Direct Care Hour (DCH) accountability.  The GM will be a consistent and active
participant in any site-based marketing initiatives and will be responsible for
ensuring occupancy targets are met.

COMPETENCIES

1. Engage and mobilize
your team to achieve the purpose, goals, objective and key results of the
organization. 

2. Be an engaged
collaborative team player, developing and maintaining professional
relationships that support and strengthen the organizational culture and
purpose. 

3. Model the values and
leadership behaviours of organization and inspire other to do the same.

Leads Self

1. Self-Awareness: Is
aware of own assumptions, values, principles, strengths and limitations.

2. Manages Self: Takes
responsibility for own performance and decisions

3. Develops Self:
Actively seeks opportunities and challenges for personal learning, character
building and growth.

4. Demonstrates Character:
Models qualities such as honesty, integrity, resilience and confidence.

Engages
Others

1. Fosters the
Development of Others: Supports and challenges others to achieve professional
and personal goals.

2. Contributes to the
Creation of a Healthy Organization: Creates an engaging environment where
others have meaningful opportunities and the resources to fulfill their
expected responsibilities.

3. Communicates
Effectively: Listens well, encourages open exchange of information and ideas
using appropriate communication media.

4. Builds Effective
Teams: Facilitates an environment of collaboration and cooperation to achieve
results.

5. Required to work positively and
collaboratively with all team members and supervisors.

Achieves
Results

1. Sets Direction:
Inspires vision.  Identifies, establishes
and communicates clear and meaningful expectations and outcomes.

2. Strategically Aligns
Decisions with Vision, Values and Evidence: Integrates organizational mission,
values and reliable, valid evidence to make decisions.

3. Take Action to Implement
Decisions: Acts in a manner consistent with the organizational values to yield
effective, efficient public-centered service. Demonstrates business acumen by
efficiently and effectively identifying and managing human, capital, financial
and information resources.

4. Assesses and
Evaluates Results: Measures and evaluates outcomes. Holds self and others
accountable for results achieved against benchmarks. Corrects course as
appropriate.  

Develops
Coalitions

1. Builds Partnerships
and Networks to Great Results: Creates connections, trust and shared meaning
with individuals and groups.

2. Demonstrates a
Commitment to Customers and Service: Facilitates collaboration, cooperation and
coalitions among diverse groups and perspectives to improve service.

3. Mobilizes
Knowledge:  Employs methods to gather
intelligence.  Encourages open exchange
of information.  Uses quality evidence to
influence action across the system.

4. Navigate
Socio-Political Environment: Is politically astute. Negotiates through
conflict. Mobilizes support.

Systems
Transformation

1. Demonstrates
Systems/Critical Thinking: Thinks analytically and conceptually; questions and
challenges the status quo to identify issues, solve problems and design and
implement effective processes across systems and stakeholders.

2. Encourages and
Supports Innovation: Creates a climate of continuous improvement and creativity
aimed at systematic change.

3. Strategically
Oriented to the Future: Scans the environment for ideas, best practices and
emerging trends that will shape the system.

4. Champions and
Orchestrates Change: Actively contributes to change processes that improve
health service delivery.

QUALIFICATIONS:

1. Completion of undergraduate degree in health sciences or related field, plus 7 (seven) years' recent related experience, including two (2) years in leadership role; or an equivalent combination of education, training and experience.

2. All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

SKILLS AND ABILITIES:

1. Knowledge of Ms. Office and email applications

2. Knowledge of Residential Care Licensing Act and Occupational Health and Safety

3. Able to plan, organize and direct the operations of the facility

4. Innovative, creative thinker

5. Ability to multi-task

6. Must be able to read, write. and verbally communicate effectively in English

7. Customer service oriented

8. Ability to maintain effective interpersonal and team relationships

9. Conflict resolution skills

10. Demonstrates empathy and understanding of the needs of seniors

West Coast Seniors Housing Management 

is an equal opportunity employer.