Product Training Knowledge Specialist

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.

The Position:

We are seeking a passionate and knowledgeable Product Training Knowledge Specialist to join our eStore Training & Process Improvement team. Reporting to the Training & Process Improvement Manager, you will be the go-to expert on the company products across mobile, home electronics, and digital appliances, supporting the enablement of our eStore Sales Agents. You will be responsible for assisting with developing comprehensive product guides, staying informed via promotional information on our AI-knowledge base supporting new hires, and driving product understanding through ongoing training.

Essential Duties and Responsibilities:

• Collaborate with internal stakeholders (ex. National Product Team and eStore Sales Manager) to create impactful training resources aligned with eStore objectives.
• Effectively collaborate with design and deliver engaging presentations for new product launches, product refreshers and current promotions.
• Support new hire onboarding, ensuring a deep understanding of company products to build confidence and subject matter expertise.
• Lead weekly or bi-weekly product knowledge sessions, highlighting key features, specs, customer profiles, and addressing comprehension gaps.
• Stay up to date with eStore product portfolio and industry trends to ensure relevant training materials are developed and housed in our AI-based knowledge base.
• Develop and maintain detailed product guides and a centralized online repository for eStore Sales Agents via our AI-based knowledge base.
• Maintain and regularly update the knowledge base for products and promotional information to close gaps in information.

What You Bring to The Table:

• Extensive expertise with premium mobile devices, home electronics, and digital appliances.
• Proficient in Microsoft Office Suite, specifically Word and PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Exceptional organizational skills with keen attention to detail.
• Having a ready mindset to prepare excellent content for cross-functional and global teams to execute on time.
• Bachelor's degree preferred.
• Prior experience in Training, Retail and Learning & Development is an asset.

Let's Talk Perks 

While the starting salary for this role offers a salary of $48,000 to $52,000 with a yearly eligible 8% bonus. Beyond the numbers, we're proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can actually look forward to. We're committed to supporting your success every step of the way. 

• Generous time off: 3 weeks' vacation.
• Comprehensive benefits package: Includes medical, dental, vision, health.
• Retirement support: Company-sponsored savings plan to help build your financial future.
• Hybrid work model: Designed to support collaboration, learning, and meaningful connections.
• Top-tier tools: Best-in-class systems and equipment so you can do your best work.

The Interview Process

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is a virtual or in person interview with the hiring manager.
• Step 3: The final step is an in-person interview with the hiring manager and extended team members.

Ready to bring your talent to a team where your impact matters? Apply today — we can't wait to meet you

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario's Bill 190, we confirm that this posting represents a current existing vacancy within our organization.