IT Business Analyst

Role Description:

• Lead the elicitation, analysis, documentation, and validation of security team functional, and non-functional requirements related to managed security services.
  
• Develop current-state and future-state security service models, including processes, workflows, roles, and responsibilities.
  
• Maintain requirements traceability across transition phases, from discovery through stabilization.
  

• Support vendor onboarding, offboarding, or transition initiatives, ensuring continuity of security controls and services.
  
• Work closely with Security team, infrastructure, and vendors to define service scope, escalation paths, and operational dependencies.
  
• Identify transition risks, gaps, and dependencies, support mitigation planning and decision-making.
  

• Work closely with the security team to develop, review, and maintain security standards, procedures, and operational playbooks.
  
• Translate regulatory, policy, and risk management requirements into clear, actionable standards and procedures.
  

• Support contract interpretation by translating contractual obligations into operational requirements and deliverables.
  
• Contribute to transition governance, reporting, and stakeholder communications.
  

• Produce high-quality documentation, including requirements, process flows, standards, procedures, and transition artifacts.
  
• Maintain traceability between requirements, security controls, and vendor deliverables.
  
• Support post-transition stabilization and continuous improvement initiatives.
  

• Collaborate with stakeholders to gather the requirements and document the detailed requirements.
  
• Understand the processes and ability to guide the stakeholder to identify areas to optimize the process with technology.
  
• End to end tracking of requirements with solution delivered.
  
• Manage the rollout test plan by working collaboratively with multiple stakeholders and the project team to develop the approach and document the test plan.
  
• Tracking of testing lifecycle and ensure the outcome of the testing aligns with the requirements.
  
• Ensure solution adoption and provide guidance to the user community to adopt the new services.
  
• Provide instruction on use of technology and to support the adoption of the solution.
  
• Manage and deliver change management activities, including training, communication and documentation, to ensure smooth adoption of systems or processes.
  
• Facilitate communication and collaboration between business and technical teams to drive project success.
  
• Conduct workshops, interviews, and meetings to elicit requirements and gather feedback.
  
• Participate in testing, user acceptance, and deployment activities to ensure solutions satisfy the requirements.
  

• 5+ years of IT Business Analyst experience in complex IT initiatives.
  
• Certifications such as Certified Business Analysis Professional (CBAP) or Entry Certificate in Business Analysis (ECBA) are advantageous.
  
• Problem-Solving Skills: Strong analytical and problem-solving skills to understand complex requirements and translate them into technical solutions.
  
• Excellent communication skills, both verbal and written.
  
• Ability to articulate requirements and translate to technical requirements.
  
• Experience with Managed Security Service Provider will be a plus.
  
• Experience with cybersecurity compliance requirements and Cybersecurity frameworks (NIST, CIS, etc.) will be a plus.