IT Support Technician
Progarm Ltd
- South Cave, England, United Kingdom
- South Cave, England, United Kingdom
À propos
We are seeking a skilled IT Support Technician to join our dynamic IT team. The ideal candidate will provide comprehensive technical support to end-users, troubleshoot software and hardware issues, and maintain the organization’s IT infrastructure. This role offers an excellent opportunity to work in a fast-paced environment, supporting a variety of operating systems and network systems, ensuring seamless technology operations across the organization. The position requires strong communication skills, problem-solving abilities, and a customer-focused approach to deliver exceptional IT support.
*Responsibilities*
Technical Support & Troubleshooting
* Provide first- and second-line IT support across all group sites. • Diagnose and resolve hardware, software, and network issues. • Manage and prioritise IT support tickets, ensuring timely and effective resolution. • Deliver support in person, over the phone, and via remote access tools.
Hardware & Software Management
* Install, configure, and maintain desktops, laptops, mobile devices, telephony systems, and peripherals. • Support software deployments, upgrades, and configuration changes. • Ensure compliance with software licensing and IT standards.
Network Administration Support
Assist with LAN, WAN, and wireless network maintenance. • Troubleshoot connectivity and network performance issues. • Support implementation of network security measures such as firewalls and VPNs.
System Maintenance & Security
* Carry out system updates, patches, and scheduled maintenance. • Follow IT security procedures and promote good cyber hygiene practices. • Assist in monitoring and escalating potential security threats.
User Support & Training
* Provide guidance to employees on IT systems, tools, and best practices. • Assist with creating user documentation or training materials.
IT Asset Management
* Maintain accurate records of IT hardware, software, and licenses. • Support the procurement, deployment, and disposal of IT equipment. • Manage warranty claims, repairs, and hardware lifecycle processes.
Collaboration & Project Participation
* Contribute to group-wide IT projects, system rollouts, and technology improvements. • Work collaboratively with the IT Manager and technical specialists to support continuous enhancement.
Required Knowledge and Skills
* Strong technical knowledge across hardware, software, and IT infrastructure. • Experience supporting Windows Operating Systems. • Good working knowledge of Microsoft 365 productivity and administration tools. • Familiarity with network technologies (LAN and wireless). • Understanding of multimedia and communication systems (telephony, mobile devices). • Experience supporting printers and multifunction devices. • Ability to learn new technologies quickly and adapt effectively. • Confident delivering technical support via phone, remote tools, and in person. • Strong organisational and prioritisation skills. • Clear communication, with a customer-focused approach. • Proactive mindset with a strong “get things done” attitude.
Desirable Knowledge and Skills
* Ability to produce written reports, technical briefs, and presentations. • Experience delivering user training or onboarding for new systems. • Exposure to Oracle NetSuite. • Knowledge of Ubiquiti / UniFi network equipment. • Experience in warehousing or logistics environments. • Understanding of Mobile Device Management (MDM) solutions. • Ability to support Apple macOS users.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free flu jabs
* Health & wellbeing programme
* On-site parking
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.