Inventory/Returns Supervisor

At TTI, people come for the opportunity and stay for the culture

Job Description:

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee we're not just about delivering outstanding performance but also about creating exceptional development for our people. If you're passionate about building your career in a dynamic, fast-paced environment, we want to hear from you At TTI, culture drives performance, and it's at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we're a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you're starting out or bringing years of experience, we support your growth. Here, you'll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it's where careers accelerate, and potential is unlocked.

Position Description

The Inventory/Returns Supervisor is responsible for guiding day to day activities of Inventory Clerks, Shipping/Receiving, Material Handlers, Cycle Counters and Returns Associates at the Milwaukee Tool Service & Returns Hub in Canada.  In conjunction with other Supervisors and Managers, this position builds the culture and maintains the teams that will achieve the plant's productivity, quality, and safety goals. 

This leadership role's primary function is to enhance daily performance through direct supervision of work methods.  It ensures proper staffing, equipment, and processes are in place and being followed in each work cell and function.  It also supports and coaches the inventory control teams throughout the day, demonstrating Milwaukee's culture in all activities, interactions, and relationships.

What You Will Do

• Lead and coordinate teams in warehouse, inventory, material handling and reverse logistics (Returns) areas to meet production goals as well as accuracy, safety, cost, inventory, and team objectives.

• In conjunction with counterparts in the plant and at sister plants, as well as supporting organizations, create and execute inventory control methods, policies, and procedures obsessed with accuracy, timeliness, and repeatability.  Spread best practices to other plants and adopt best practices from other locations.

• Lead structured cycle counts, ensuring timely and accurate completion as well as full follow up on variance approvals and reporting.

• Ensure all inbound and outbound products are processed accurately and on time, and placed in appropriate locations, and that systems and record keeping are accurate and timely.

• Perform all related supervisory functions such as work assignments, attendance documentations, incident reports, performance evaluations, and counseling.

• Orientate, train & develop, motivate, counsel and assist team members in work instructions, inventory control standards, and the balanced flow of work and problem resolution.

• Assist in hiring and onboarding – assessing talent, interviewing, onboarding, and assimilating new employees as they transition from training onto the plant floor.

• Ensure all equipment, tools, and safety equipment are operable, used as designed, and work instructions are being followed.  Urgently correct or escalate as required, including engagement with engineering, training, leadership, etc.

• Assign work and special projects to team members to develop work experience and flexibility.

• Monitor and audit daily inventory control reports.  Resolve potential errors.

• Monitor and review budget and forecast and factor into daily staffing and production decisions.

• Requisition resources (supplies, tools, etc.) and expedite as required.

• Act as backup for all team members, including Inventory Manager.

• Facilitate team meetings and communications.

• Contribute to team success by performing related tasks as needed to assist in overall department goals.

• Maintain a safe, clean, organized, and visually appealing plant.

• Maintain a safe and secure warehouse.  Ensure that appropriate procedures are in place and followed.

• Build self-sustaining safety and 6S cultures.  Ensure team members are following all safety and 6S standards.

• Lead, support, and encourage participation in safety, 6S, and culture teams, and celebrate their roles in the plant.

• Audit near misses, rack safety, safety incidents, and related processes to determine root causes and implement necessary corrections.

• Monitor team data feeds, reports, metrics, and KPIs to ensure daily performance as well as identify gaps and opportunities.

• Work with production teams, engineering, and other supporting functions to determine root causes and implement corrective actions.

• Lead and support kaizen, root cause, value stream mapping, process audits, and other continuous improvement activities.  Collaborate with other groups where those activities intersect with your teams.

• Travel will be rare, but some initial travel could be approved to Milwaukee's other service hubs in Greenwood Indiana, or Greenwood Mississippi.

What You Will Bring

• Undergraduate degree in Operations or Supply Chain Management, Business or equivalent education/work experience. 

• APICS CPIM, CSCP or similar inventory control management certification is highly preferred.

• At least 5 years' experience in an inventory control/ warehouse environment. 

• Experience in service, repair or reverse logistics (returns) operations is highly preferred.

• At least 2 years leading teams in a production environment. 

• Leadership in service or repair operations is highly preferred.

• Experience with issuing credits, return goods authorizations

• Experience with international shipping, customs regulations & tariffs

• Ability to interpret technical data accurately.

• Demonstrated success leading fast paced, detail oriented, high mix environments.

• Experience with enterprise-grade ERP and WMS software and systems.

• Demonstrated experience with and use of production metrics, KPI's and other reports.

• Proficient in Advanced Skills in MS Office Suite, PowerBi, Cloud-Based Systems

• Excellent communication skills, both written and verbal, are required.

What You Will Benefit From

• Competitive Base Salary $74K – 84K + up to 20% annual bonus

• Extensive health benefits, including vision and dental care

• Retirement Savings Plan with Employer Matching Contributions

• Paid time off and employee discount programs

• Annual $500 Wellness Program allowance

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Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.