Customer Service Representative

Day-to-Day Job Activities

Customer Service

· Greet and assist customers at the rental counter and over the phone

· Provide clear, friendly, and efficient service

· Support customers with questions, rental needs, and general inquiries

Sales & Rental Support

· Assist with inside sales for products, services, and equipment rentals

· Prepare and process rental and sales contracts

· Handle equipment returns and close rental agreements

· Look up equipment information through company systems

Purchasing & Administration

· Assist with purchase order entry and tracking

· Keep paperwork organized and up to date to ensure accurate and timely transactions

Experience Required

· Exceptional customer service skills

· Must understand construction phases, job situations, and project conditions for timing of approaching customer and rental products application suggestions.

· Comfort working in a fast-paced setting with shifting priorities

· Strong communication skills and a customer-centric mindset

· Ability to multitask and stay organized

· Willingness to learn about equipment, product features, and rental applications

· Shift availability; professional appearance required

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.