Client Success Consultant

Unyte Health is seeking a warm, customer-focused professional to join our Client Success team. As a Client Success Consultant, you will be the first point of contact for providers using Unyte's programs and tools, playing a key role in supporting adoption, resolving issues, and delivering an exceptional experience rooted in our core value: How Can I Help?

This role is ideal for someone who enjoys helping others, solving problems, working with technology, and contributing to a mission-driven organization in the health technology space. You will collaborate closely with internal teams while building trusted relationships with providers using Unyte's programs and tools.

Unyte Health is a neurotech company that helps transform the lives of children and adults every day by empowering mental health and neurodevelopmental professionals, such as psychologists, counselors, social workers, and occupational therapists, to guide their clients to feel better, think better, and connect better through improved nervous system regulation.

This is achieved through our suite of powerful SaaS-based digital therapeutic tools, such as the Safe and Sound Protocol (SSP), Integrated Listening System (ILS), and Rest and Restore Protocol (RRP). Healthcare professionals use these noninvasive sound therapies to support clients with conditions such as trauma, anxiety, autism, ADHD, and chronic pain to live more aware, regulated, and resilient lives.

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• Serve as the first point of contact for provider inquiries via email, phone, chat, and social channels
• Communicate clearly, professionally, and empathetically while building rapport and trust with providers
• Analyze, troubleshoot, resolve, and appropriately escalate issues related to hardware, software, mobile apps, accounts, billing, login, orders, and shipping
• Champion Unyte Health's How Can I Help? value in every interaction
• Collaborate with Sales, Product, Clinical, Marketing, Finance, Compliance & Operations, and other internal teams to support provider needs
• Maintain and improve the client support knowledge base to drive self-service and automation
• Identify recurring questions or inefficiencies and contribute to continuous improvement of support processes
• Conduct product demonstrations and walkthroughs to educate providers on product applications, as appropriate
• Develop and generate client and usage reports to support internal visibility and provider understanding
• Coordinate with Shipping & Logistics to ensure orders are processed and delivered accurately
• Participate in professional conferences and provider-facing events as needed

• 2+ years of experience in customer support, client success, or a related role
• Strong written and verbal communication skills with a service-oriented mindset
• Proven ability to build relationships and communicate with empathy and clarity
• Strong attention to detail and pride in producing high-quality, reliable work
• Comfort troubleshooting technical and operational issues across multiple systems
• Experience using customer experience and billing platforms (e.g., HubSpot, Stripe, or similar systems) to support invoicing, payments, and account management
• Familiarity with collaboration and workflow tools (e.g., Google Workspace, Slack, task management tools)
• Comfort using modern productivity tools, including AI-assisted tools, to support documentation, workflows, and efficiency
• Comfort working across Mac, PC, iOS, and Android platforms
• A self-driven, organized approach with strong time-management skills
• Curiosity, adaptability, and a desire to learn and grow
• Alignment with Unyte Health's values and mission

• Experience in health technology, digital products, or a startup environment
• Background or education in mental health, wellness, education, or a related field
• Familiarity with mindfulness, nervous system regulation, or therapeutic modalities
• Fluency in conversational Spanish

• Competitive compensation package
• Premium benefits package
• A meaningful opportunity to contribute to a mission-driven organization improving mental health and well-being worldwide
• Real work/life balance, including summer hours
• Passionate, collaborative, supportive co-workers and company culture
• Flexible fully remote work from anywhere environment with flexible vacation
• Optional group meditation sessions
• Desire to laugh, have fun, and celebrate others
• You'll never get bored in our people-first, fast-paced, constantly evolving and challenging environment.
• A fun, caring, safe, inclusive, diverse and mindful workplace is our commitment to our employees.

Expected Annual Salary: CAD $55,000 – $60,000.
Please note: This is the expected range for the position; however, it should not discourage you from applying. If you believe you're a strong fit for the role, we encourage you to submit your application regardless of salary expectations.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI-generated results are reviewed by our team, and decisions about which candidates move forward are always made by a human.

We are actively recruiting for this role with the intent to fill the position immediately.

At Unyte Health, our values guide how we work and how we show up for one another:

• Ask How can I help?
• Do what matters
• Move forward, learn by doing
• Be aware, open-minded, and responsible

Don't meet every requirement listed above? That's okay. We're more interested in who you are, your curiosity, and your desire to make a positive impact than in checking every box.