Coordinator, Student Group Services

Job Summary

The Coordinator - Student Group Services (C-SGS) is a full-time/part-time term position in the Student Services portfolio. The C - SGS supports the operations of Student Group Services (SGS), and is required to have a general academic and non-academic knowledge of the University of Alberta. SGS operates in close collaboration with Student Success and Experience staff, as well as other Students' Union and University Units to support and encourage a vibrant student life climate on campus. 

This position supports student group administration (including registration, training, and physical space allocation in the Students' Union Building) and general support for student group members and leaders. It requires a high level of collaboration with existing units within the Student Services units and across campus. This position has a strong focus on advising,  administration, and project work. 

This is a contract position with a start date of May 4, 2026, and an end date of April 30, 2027. This position works full-time until the end of August at 37.5 hours per week, and then part-time at 20 hours per week from September to April. Multiple coordinator positions are available at this time. An additional coordinator position will be posted in July to begin on October 5, 2026. 

Duties & Responsibilities

1. Provide direct student service, including responding to email, phone, and in-person inquiries related to Student Groups; 
2. General administration of the service including new and returning group recognition application processing, event submission review, document review, as well as maintaining and organizing databases;
3. Troubleshoot the Rubric platform and other student group management platforms;
4. Preparation of the Student Group Services newsletter;
5. Administration of the Student Group Storage program spaces in SUB;
6. Coordinate Group Leader Orientation (G.L.O.) programs, including content updates and some session facilitation;
7. Propose, develop, and update resources to support student group operations;
8. Internal event planning and execution support, including the Fall and Winter Clubs Fairs;
9. Resource distribution program support, including granting programs and in-kind resource allocation;
10. Student Group event support, including referring students to relevant on campus resources;
11. Gather, track and maintain program data;
12. Contribute to goal setting for the service and its programs; 
13. Other duties as assigned by the Program Lead - SGS and/or Assistant Program Lead - SGS.

Qualifications

Minimum Qualifications

1. Must be an undergraduate student at the University of Alberta, enrolled in at least one course in each of the fall and winter sessions during the term of employment;
2. General academic and non-academic understanding of the University of Alberta;
3. Eligible to work in Canada (including students who are in Canada on a study permit);
4. The ability to work on-site at our offices at the University of Alberta's North Campus, in Edmonton, Alberta;
5. Availability to work during standard operating hours, including possible evenings and weekends during the school year.

Preferred Qualifications

1. Previous involvement with student groups on campus, especially in a leadership role;
2. Strong administration and organization skills;
3. Experience with customer service, including in-person, on the phone, and over email;
4. Good problem-solving, communication, and conflict-resolution skills;
5. Ability to adapt to changes in administrative processes and workplace structures;
6. Experience with relevant technology including the Mac ecosystem, Google Apps (especially Google Sheets, Docs, and Forms), and e-learning platforms such as Articulate and Canvas;
7. Experience leading volunteers, committees, meetings, and/or training sessions. 

Supervision

Supervision Given

This position does not provide formal supervision to any other staff position. Informal support, including peer-to-peer coaching and troubleshooting to support front-line staff, is a part of daily activities. The C-SGS may supervise volunteers or student committees as needed. 

Supervision Received 

This position is supervised in their daily work activities by the Program Lead - Student Group Services and Assistant Program Lead - Student Group Services. The PL-SGS and APL-SGS provide coaching, support, basic Human Resources administration, and coordination with other services. 

Working Considerations 

This position performs work primarily in an office setting, on weekdays from 9:00 AM - 5:00 PM, with the bulk of the work being completed using a computer. This position occasionally requires staff to work on evenings and weekends due to programming requirements. Limited remote work can be negotiated on an individual basis. This position regularly moves throughout the University campus to attend meetings. Programming requirements may necessitate the lifting, moving and setting up of items and materials of up to 50 lbs. 

Application Instructions: 

Only complete applications received through Bamboo HR will be considered. To be considered complete, applications must have an up-to-date resume and cover letter. Applications are due before 11:59 PM on March 1, Any applications received after this time will not be considered.

Your application documents should clearly show how you meet all of the minimum qualifications, and how you meet some combination of the preferred qualifications for the position. We thank all applicants for their interest, but only shortlisted applicants will be contacted. 

For questions about this posting, please contact Selen Erkut (She/Her)  - Program Lead, Student Group Services, at

Equity and Inclusion

The UASU's mission is to serve, engage, and represent students. To do that well we need an organization that is representative of the students we serve. We are committed to creating a diverse environment that fosters a sense of belonging and empowerment. We actively encourage applications from members of groups experiencing barriers to equity.

Location

Edmonton, Alberta

Department

Student Life

Employment Type

Part Time Term Non-Union

Minimum Experience

Entry-level

Compensation

May - August $ per month, September - April $ per month