F&B Manager

A Day in YOUR Life as a Food and Beverage Manager

Every person that enters our food and beverage establishments should be greeted and feel like a guest  This is YOU on your first day of work and every work day after that.  You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation.  You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren't even in the Restaurant, Pub or Meetings area yet You arrive looking sharp and professional and energetically join your teammates in Food and Beverage. 

You may be arriving mid shift or assisting with opening for business. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service and care

Throughout the day you will be in constant communication with your supporting team.  You train and sometimes incentivize your team to upsell items such as wines, sides and specials.  A friendly competition can work wonders for your engaged crew 

As your team services our guests, you balance your time with being present front of house and to strategic business requirements such as and not limited to: inventory, scheduling, labour analysis, average check analysis, managing and reporting from the POS, meeting with clients that are planning meetings or events, attending BEO meetings, preparing for the days ahead and learning from the statistics of the days past.  You meet with the chef to discuss future promotions and specials, check with the Guest Service department for any group arrivals who may surprise you by strolling in just before closing  By the time you leave you are more than satisfied that your guests are all taken care of having a great time in our food and beverage establishments and your team is leaving fulfilled having earned their wage and their tips from great quality food and excellent service

Who you are and why is this important…

• Enthusiastic, Attentive and Approachable
  • Ensuring our guests and team mates feel comfortable.
• Organized & Communicative
  • Clear, concise communication between team members and guests alike creates a smooth operation.
• Effective Multi-Tasker
  • Personal interactions, phones, emails and on-going projects are always in play.

What happens behind the scenes of all those interactions…

• You will oversee front of house operations for a Lobby Restaurant that currently sells breakfast only,  a Pub operating during lunch and dinner and a meeting and events team that has lots of room for potential growth. 
• You follow company policies such as ensuring your team members are all properly certified to for their roles and checking IDs, ensuring no one is over-served and any other requirements for the processes as outlined by your department leaders; 
• Stay one step ahead of guest's needs including and not limited to recording and acting on their preferences, handling their orders, requests, questions and concerns;
• Handle cash and credit transactions;
• Recruit, hire, train and empower team members;
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily/weekly preparation tasks;
• Listen respectfully when guests or employees have complaints. Empathize and work with the them in an efficient manner to come to a resolution or loop in a higher level manager if necessary to ensure the guest or employee has a satisfactory resolution to their complaint;
• Follow all company and brand standards to sell the products available including and not limited to using the up selling approach to food and beverage orders. 

What are we looking for..

• 2 years or more with experience managing or high level supervising in the Food and Beverage industry.
• Flexibility to work a variety of shifts.
• The understanding that SERVICE is the key to any successful business.
• ProServe (AB) certification