Program Coordinator

Women's College Hospital

Toronto, Ontario, Canada

Toronto, Ontario, Canada

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À propos

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women's to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.
Applicants must reside and be legally eligible to work in Ontario.

This is a Regular Full-Time Opportunity

Type: New

The Program Coordinator provides administrative leadership and operational support to ensure clinic operations run efficiently and consistently. This role oversees scheduling, administrative and testing workflows, and quality initiatives, working closely with the Clinical Manager to improve patient experience, drive service standardization, and promote a culture of collaboration and accountability. As a key member of the leadership team, the coordinator plays an essential role in stabilizing program operations and supporting continuous improvement.

Summary of duties, but not limited to:

Collaborate with interprofessional team members to identify workflow gaps and implement solutions

Coordinate the development and implementation of annual work plans and quality submissions

Apply Lean principles to streamline processes and reduce administrative burden

Prepare data sheets for monthly business unit meetings and present data to team

Develop and produce reports for the purposes of program planning and statistic reporting for department and Finance and the leadership team

Handle in-person and telephone patient complaints/concerns, investigate with applicable staff and respond back to the patient

Maintain Epic visit type lists and request additional visit types as required

Oversee administrative operations for clinics, including schedule management, booking templates, workflow coordination for clinics and testing areas, and hiring of administrative staff

Supervise and support daily operations, provide coaching and problem solve with the entire administrative team

Input bi-weekly payroll for the team

Performance management of admin staff – participate in HR consultations, union meetings and issuing of warning/discipline letters in collaboration with the manager

Develop and implement SOPs for the department to support seamless patient experiences in collaboration with Clinical Manger

Support Management of equipment and supply planning, including maintenance contracts, procurement processes, and safety protocols.

As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.

The responsibilities described above are representative and are not to be construed as all-inclusive.

Qualifications

Undergraduate degree in Health Services or Business Administration required

3-5 years of experience in Healthcare or Hospital Operations, with a focus on administrative or program coordination

Experience leading teams or overseeing administrative operations in a clinical setting

Project management and quality improvement experience considered an asset

Strong knowledge of EMRs (EPIC Preferred), Microsoft Office, and data reporting tools.

Excellent organizational, problem solving and communication skills

Ability to manage multiple priorities in a fast-paced environment with minimal supervision.

Strong Management Skill set and Business Acumen.

Demonstrated collaboration, flexibility, and leadership in an interdisciplinary setting.

Strong commitment to patient-centered care and staff development.

Experience with statistical data and reports.

Good work and attendance record required

Demonstrated WCH vision mission and values

Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women's College Hospital.

Why Choose Us?

Be part of a dedicated team committed to excellence.
Shape the future of healthcare in a supportive environment.
Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP).

Women's College Hospital may use artificial intelligence (AI) or automated decision-making tools during various points in the recruitment and selection processes. Please note that third-party job boards may apply their own automated features when displaying or promoting this posting. Women's College Hospital has no control over these external platform tools.

If you suspect any recruitment related advertising, communication or content did not originate from Women's College Hospital, please report it immediately by providing the relevant details to WCH Job Advertisement Fraud Reporting Form.

Employment at Women's College Hospital is conditional upon the verification of credentials, completion of a health review, and proof of immunity and vaccination status for vaccine-preventable diseases, in alignment with WCH Communicable Disease Surveillance protocols. Successful candidates will be required to complete the Employee, Physician and Volunteer Immunization Record Submission Form and the Pre-Placement Health Review Form prior to commencing employment. Submission instructions will be provided in the new hire package and all requirements must be satisfied prior to commencing employment.

Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.

Toronto, Ontario, Canada

Compétences linguistiques

English

Avis aux utilisateurs

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