Branch Manager

Reports to: Southern Regional President

Automated Door Ways (ADW) is an industry leader in pedestrian door and entrance solutions serving Florida, Georgia, and Alabama from our Columbus, GA headquarters. For two decades, we've delivered tailored solutions that meet our customers' unique business needs.

We're seeking an experienced Branch Manager to lead operations for our Columbus, GA location. This senior leadership role requires P&L accountability, team leadership across multi-state territories, and shared responsibility for after-hours emergency operations. You'll drive financial performance and operational excellence while leading Service Manager, Service Coordinator, Technical Coordinator, and field technicians.

Financial Leadership

• Own branch P&L including revenue targets, margins, and expense management
• Develop annual budget with Regional President and monitor revenue pipeline
• Approve pricing and margin decisions on complex quotes
• Make strategic accept/decline decisions based on profitability analysis
• Oversee cost structure: labor, fleet, inventory, and overhead

After-Hours Emergency Operations

• Share decision-making authority with Service Manager for emergency service requests
• Ensure proper call reception and escalation from after-hours answering service
• Establish real-time dispatch process evaluating distance, profitability, capability, and priority
• Coordinate on-call rotation for territory coverage
• Remain accessible by phone for operational escalations outside business hours

Team Leadership

• Lead and develop Service Manager, Service Coordinator, Technical Coordinator, and administrative staff
• Manage technician performance, conduct, and quality standards
• Conduct performance reviews and provide development coaching
• Handle employee relations and disciplinary matters with HR
• Foster culture aligned with PDS values

Technician & Safety Management

• Monitor productivity, customer satisfaction, and quality
• Manage on-call rotation and field coverage
• Model safety culture and monitor compliance
• Present policies to field teams and approve time-off requests

Strategic Customer Relations

• Maintain executive-level relationships with key accounts
• Handle management-level escalations and strategic customer meetings
• Support business development initiatives
• Represent branch at industry events and customer sites

Operational Excellence

• Review quote margins and NTE approvals for profitability
• Oversee inventory levels and van stock investment
• Ensure processes align with PDS standards
• Implement continuous improvement initiatives
• Approve vehicle maintenance and coordinate fleet management
• Monitor vendor performance and pricing

Business Development Support

• Collaborate with Sales on quotes and customer engagement
• Review install pricing and approve custom margins
• Participate in key presentations and project kickoffs
• Monitor market conditions and competitive landscape

Required Experience

• 5 years progressive leadership in service business with P&L responsibility
• Proven track record managing operations teams and driving financial performance
• Experience with emergency operations and on-call management
• Commercial door, construction trades, or facility services background preferred
• Multi-state operations experience valued

Essential Skills

• Strong business acumen with financial management expertise
• Excellent leadership and team development capabilities
• Strategic thinking balancing operations and growth
• Strong decision-making under pressure
• Exceptional communication skills
• ERP proficiency (NetSuite preferred) and business analytics

Leadership Qualities

• Builds high-performance teams through coaching and accountability
• Demonstrates integrity and leads by example
• Solutions-oriented with customer-first mindset
• Adaptable and decisive

Compensation & Benefits

• Competitive salary commensurate with experience
• Performance bonus tied to branch financial performance
• Comprehensive health insurance and retirement plan with company match
• Paid time off and professional development opportunities

Work Environment

• Office-based in Columbus, GA with regular field visits
• Standard business hours Monday-Friday with significant after-hours availability required
• Must be accessible by phone for operational decisions outside business hours
• Some travel for regional meetings, customer visits, and industry events
• Fast-paced environment managing multiple priorities

TO APPLY: Submit resume and cover letter outlining relevant operational leadership experience, particularly P&L management, multi-site team leadership, and after-hours emergency operations.

ADW/PDS is an equal opportunity employer committed to diversity and inclusion.