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Sr. Project ManagerPointClickCare • Mississauga, Ontario, Canada
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Sr. Project Manager

PointClickCare
  • CA
    Mississauga, Ontario, Canada
  • CA
    Mississauga, Ontario, Canada
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À propos

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey
Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn
Position Summary: Reporting to the Director, Portfolio Management, you will act as the primary client liaison to lead the implementation of projects and program workstreams within the Strategic Delivery Office of PointClickCare. You will support multi-year enterprise transformation programs and/or individual projects governed by the SDO, ensuring alignment with transformation strategy and portfolio-level objectives. This role will be responsible for managing both standalone projects and workstreams embedded within larger transformation programs, requiring strong collaboration with Program Directors, Business stakeholders, OCM partners, and Enterprise Architecture teams. Key Responsibilities:
  • Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/customers' needs and deliver within budget on desired outcomes and ensure alignment with SDO governance, intake, and prioritization standards.
  • Leads the project with clear ownership, ensuring alignment, momentum, and cohesion across all workstreams.
  • Working closely with different business units to execute project scope and objectives while ensuring alignment with broader transformation program roadmaps, sequencing, and dependencies. Participate in integrated planning rhythms across SDO programs.
  • Manage the project budget, scope, team resources, communications, and project plans, ensuring scope and solutions are aligned to expected business outcomes to support benefits realization.
  • You will proactively integrate Change Management into project planning, collaborating with Program Change Directors to manage readiness, impacts, communications, adoption needs, and collision risks across the portfolio.
  • Organize, lead, facilitate meetings with clear objectives, compile timely meeting summary minutes.
  • Reports and effectively communicates to executive sponsors and business stakeholders: project milestones, budget tracking, status updates, as well as any existing or potential escalation issues. Proactively follow escalation and change control processes. Has overall ownership of all management reports on a given project. Reporting must follow SDO standard formats, contributing to portfolio dashboards and integrated program reporting.
  • Leverage data-driven metrics and AI-enabled insights to support forecasting, risk identification, and stakeholder communication.
  • Risk and Issue management. Have the knowledge, skills, and experience to recognize when problems surface or potential problems are looming. You can articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed, all this with the proper sense of urgency that the problem requires.
  • Drives ownership of decisions to the level where the accountability of the decision must lie.
  • Coordinate with Vendors, as necessary, from SOW, onboarding into project team and holding Vendor deliverables accountable to schedule and per contract. Manage Vendor relationships and lead calls with vendors.
  • Thoroughly understanding our business functions and technical needs.
  • Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation.
  • Foster continued growth of the team's project management capabilities, improving knowledge and experience within the PMO.
  • Contribute to the overall goals and objectives of the Project Management Office.
    • Required Skills & Experience:
  • 5-10 years' experience in project management
  • 3-5 years' experience in SaaS business environments
  • Experience in managing at least one of the following types of projects: Enterprise-wide transformation programs, Technology modernization projects, Multi-vendor delivery projects, or Cross-functional multi-team delivery initiatives.
  • Experience delivering workstreams within enterprise-wide transformation programs (multi-year, cross-functional).
  • Experience working within matrixed governance environments with cross-program dependencies.
  • Experience in managing enterprise information management programs, corporates data office projects or digital transformation projects.
  • PMP or Agile designation preferred.
  • Experience partnering with OCM teams to manage change impacts and readiness.
  • Self-motivated, strong and demonstrated business acumen, assertive.
  • Extremely detailed oriented, organized, exceptional time management skills.
  • Excellent communication, time management, scope management with the ability to interpret portfolio dashboards, metrics, and data insights to drive decisions.
  • Comfortable working with AI-assisted delivery and analysis tools.
  • Excellent knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
  • Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
  • Manage project scope by assessing requirements changes, determining, and conveying risks and/or impacts to budget, schedule and resourcing.
  • Proficient in MS Office applications, Aha, JIRA or other project management tools.
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    Tech - D Professional
    It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment
    When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team:
    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
    • Mississauga, Ontario, Canada

    Compétences linguistiques

    • English
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