Guest Experience Representative 1
- Hamilton, Ontario, Canada
- Hamilton, Ontario, Canada
À propos
This competition will be used to fill multiple positions.
This position has an end date of October 31, 2026.
Location - This role is in person at the University of Alberta Botanic Garden. The Garden is located in Parkland County, Alberta, 25 km southwest of Edmonton on Highway 60.
Please note that this role is based outside of the Greater Edmonton region. Candidates must have access to reliable transportation.
Position Summary
Reporting to the Guest Experience Leads, GER1s are the primary guest-facing team members at the UABG, delivering exceptional experiences to ensure that guests and clients have memorable visits. Each GER1 is assigned to a core unit but is cross-trained to support a variety of UABG activities as needed.
A roster of available GER1s is maintained and called upon only as required; no minimum work hours are guaranteed. Examples of work assignments include:
Education:
This unit oversees and coordinates active and future educational programming, such as field trips and workshops. This role leads a team dedicated to connecting people to plants and the environment via targeted programming, thereby creating long-term relationships with programming participants based on integrating into an environment that nurtures well-being.
Guest Services:
This unit is responsible for ensuring exceptional Front-of-House client and guest care, with staff and volunteers engaging with visitors to deliver exceptional and memorable client and guest experiences from their initial point-of-contact at the Welcome Centre to beyond.
Hospitality Operations:
This unit oversees and coordinates bookings with a strong focus on delivering exceptional hospitality. Working closely with internal teams, the role ensures efficient facility use, anticipates guest needs, and addresses issues as they arise. Responsibilities may include maintaining an on-site presence at client-booked activities, supporting guest logistics (such as transporting a bridal party), assisting with cleaning or laundry needs, and supporting rapid venue changeovers between events.
Please be advised that the Garden is open seven days a week for the 2026 season, and staff will be required to work on weekends and evenings. When applying, please indicate which team you would prefer to be assigned to.
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L'Université de l'Alberta s'engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.
The Office of the Vice-President, University Services, Operations and Finance provides the operational foundation that supports the University of Alberta's academic and research mission. This role leads the delivery of integrated services that foster a thriving, high-performing university environment.
The Vice-President oversees the development and management of campus infrastructure, secure and sustainable IT systems, strategic human resources, financial stewardship and procurement services. The portfolio emphasizes service excellence, operational efficiency and continuous improvement to meet institutional goals.
Key departments reporting to this portfolio include Campus Services; Finance, Planning and Procurement; Human Resources, Health, Safety and Environment; Information Services and Technology; Infrastructure Planning, Development and Partnerships; Internal Audit and Enterprise Risk Management; Shared Services; Strategic Transformation and Delivery; and Utilities and Operations.
Compétences linguistiques
- English
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