Account Manager

Flipp's Account Management team focuses on building and maintaining relationships with existing clients, understanding their needs, and ensuring satisfaction to drive retention and growth. Our team manages Flipp's high-trust partnerships with 98% of North America's largest retailers, CPGs, and agencies.

Internal subject matter expert on portfolio of retail partners. Internal quarterback for business partner needs – supporting Account Executives and Account Directors with executional activities. External point of contact day-to-day responsibilities (email, phone).Oversee reporting and data delivery to retailers to help prove value of Flipp to retail partners

• Own all communication to build strong relationships with external partners when context is defined (little-to-no ambiguity), and oversee internal communication on projects for retail partners.
  • e.g. first responder to data/budget/performance requests (educating retailer)
• Prep/Lead internal and sometimes external meetings where topics are well defined and ambiguity is low (instructional/informative i.e. weekly syncs).
  • Build decks for monthly/quarterly reviews & ad hoc performance analyses – own external communication of performance metrics and reportin
  • Support AE with retailer strategy
• Oversee day-to-day analytics/reporting, effectively turning data into actionable insights for retail partners. Book, monitor, and report on Flipp distribution budget with retailer
• Quarterback on execution of all internal aspects of retailer projects – working cross-functionally with PA, Operations, Finance, etc. to effectively kickoff and execute on retailer requests. Own project from conception to completion with support from AE/AD
  • e.g. Testing Kickoff, GMA campaign, geo-level distribution, Content Production
• Simplify & share depth of knowledge of both account-specific and Flipp-specific topics in order to communicate how Flipp has delivered value for the retailer. Best-practice sharing to effectively use case studies / key wins to gain alignment on future projects with retailer partners

What you'll bring to the team:

• 1+ year working in relevant industry/position (i.e. CPG, retail sales, ad tech, B2B, project management)

• 1-2 years of sales experience within relevant advertising technology, retailer or CPG industry

• 1-2 years of experience in digital marketing (i.e. digital media agency or news media company)

• Project / process management experience, analytical skills and problem solving