Lead Technical Consultant

Sharp

High Wycombe, England, United Kingdom

High Wycombe, England, United Kingdom

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À propos

Lead Technical Consultant Are you a proven leader with a passion for IT operations, team development, and delivering top-tier technical solutions? Do you thrive in a fast-paced Managed Service Provider (MSP) environment, driving efficiency, collaboration, and operational excellence? If so, this is your opportunity to step into a leadership role that truly makes an impact. Key Responsibilities * Team Leadership & Development: Lead and develop a high-performing regional Technical Consultant team, ensuring consistent delivery through regular 1-to-1s, performance reviews, and structured mentorship. * Operational Excellence: Drive efficiency by refining workflows, processes, and technologies to optimize IT service delivery and meet client expectations. * Empowering Growth: Identify skills gaps and implement tailored training programs to upskill the team, ensuring readiness for evolving challenges. * Collaboration & Communication: Host regular team meetings to share updates, operational insights, and foster a cohesive, collaborative work environment. * Quality & Compliance: Conduct quality control reviews of documentation, ensuring adherence to operational standards and best practices. * Client-Focused Operations: Provide on-site consultancy and manage IT operations for key clients, ensuring seamless system performance and client satisfaction. * Recruitment & Talent Management: Play a pivotal role in hiring and building a team equipped to deliver high-level IT services and operational support. * Strategic Contribution: Represent the regional team in leadership meetings, contributing to the overall operational strategy and vision of the business. * Service Auditing: Shadow and audit team members’ work to maintain operational consistency and uphold service quality. * Escalation Management: Act as the primary escalation point for complex technical and operational challenges, supporting the team in resolving critical issues. * Client Solutions & Projects: Oversee and deliver tailored IT operational solutions and manage complex projects from inception to completion. What We’re Looking For * Proven experience managing IT teams, preferably in an MSP environment, with a strong focus on operational leadership. * Deep technical expertise in Microsoft 365, Azure, server hardware, operating systems, hypervisors, and networking equipment. * Strong problem-solving skills and the ability to manage escalations in high-pressure environments. * Commitment to ongoing development, ideally with or working toward Microsoft Expert-level certifications. * Excellent communication skills, capable of translating technical details into clear, actionable insights for diverse audiences. * A collaborative and approachable leadership style that inspires trust and growth within your team. Why Join Us? * Leadership Impact: Be at the forefront of operational excellence, guiding a talented team in delivering exceptional IT services. * Career Growth: Access to cutting-edge technologies and opportunities for continuous professional development. * Recognition & Rewards: Competitive salary, benefits package, and the satisfaction of leading a team that drives real results. If you're ready to lead, inspire, and elevate IT operations within a dynamic MSP environment, we'd love to hear from you. Apply now to become an integral part of our mission to deliver outstanding technical and operational solutions

High Wycombe, England, United Kingdom

Compétences linguistiques

English

Avis aux utilisateurs

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