Intermediate Network Administrator

Join us in building a world of possibility Holland Bloorview Kids Rehabilitation Hospital is Canada's largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 9,000 families annually.

Our vision is to support the most meaningful and healthy futures for all children, youth and families. Providing both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.
Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

Why join our Information Management and Technology team?

• Hybrid work opportunity available following a 3–4-month onsite training period. Hybrid arrangements are subject to operational needs and may change over time. Currently, hybrid hours range from ~40-50% of schedule.
• Participation in one of Canada's top public sector pension plans, HOOPP, offering a defined benefit plan
• Competitive benefits package including 3 weeks' paid vacation to start, paid float, statutory, and civic holidays, continuing education and professional development funding, and other group benefits

Key Responsibilities

• Participate in the delivery of technical solutions, including system design, implementation, user acceptance testing, documentation, and project coordination
• Install, configure, maintain, and support Windows Server environments (2016, 2019, 2022; physical and virtual)
• Administer Microsoft 365 and Azure Active Directory, including user and group management, permissions, multi-factor authentication, and conditional access
• Assist with the management of enterprise technologies including Wired/wireless networks, Firewalls, E-mail security gateway, Remote access solutions (VPN/Citrix), Mobile Device Management, Network Access Control, Endpoint Detection & Response, VoIP and FoIP systems, Backup and recovery solutions etc.
• Perform general Windows Server administration tasks, including printer deployment, network folder and user lifecycle management
• Participate in vulnerability management and security patching for servers and workstations
• Liaise with vendors as required for hardware/software support for various technologies
• Monitor and respond to security alerts generated by third-party SOC services and internal monitoring platforms
• Proactively monitor system health and performance, identifying and resolving issues before service degradation occurs
• Serve as the escalation point for complex technical issues that have not been resolved at the Tier 3 level
• Create packages and deploy software, security updates and system changes across the enterprise using tools such as Microsoft SCCM, Group Policy, NAC, scripting etc.
• Develop and maintain technical documentation, including system configurations, solution designs, procedures, and network diagrams to support service continuity
• Apply advanced troubleshooting and diagnostic skills to resolve complex systems and network issues
• Participates in an after-hours on-call rotation to support urgent incidents business-critical systems
• Availability for occasional after hours/weekend work for critical system upgrades in support of a 24x7 environment.
• Other duties as assigned.

Qualifications

• Minimum of two years hands-on experience working in a Microsoft 365 and Azure Active Directory environment
• Minimum 3-5 years of experience in network administration and technical support within a Windows-based enterprise environment
• Minimum 3-5 years of hands-on experience administering Microsoft Windows Server operating systems (2016,2019,2022,2025)
• Minimum 3-5 years of hands-on experience working with Windows administration tools such as Active Directory, DHCP and DNS
• Demonstrated hands-on experience with PowerShell scripting
• Experience working with VMware Virtualization technologies is an asset
• Experience working with the following technologies would be an asset (VMware, vCenter, Citrix NetScaler, Dell Power Protect Manager, Cisco VOIP, Cisco Wireless, Check Point, Forescout, Meditech Expanse)
• Strong planning, organization, and project implementation skills
• Excellent customer service skills with strong interpersonal and communication skills
• Ability to work independently and collaboratively within a team environment
• Ability to work under pressure and be able to prioritize concurrent issues