Front Desk Agent/Night Auditor

The Hampton Inn San Diego Seaworld is looking for a Front Desk agent.

Our front desk agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Our candidate must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to be successful.

Below is a list of job duties associated, but not limited to, the Front Desk agent position, and serves as a guideline for the position:

• Register guests and assign rooms, accommodating special requests whenever possible.
• Check guests out efficiently.
• Assist in pre-registration and blocking of reservations when necessary.
• Comply with unit cash handling and credit policies and procedures.
• Complete daily checklist tasks.
• Comply with room selling strategies, cancellation procedures and walk procedures.
• Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas. Have a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
• Offer the hotel guests the best possible service through courteous and proper phone answering procedures.
• Handle all emergencies according to established procedures.
• Ensure all customer complaints are recorded and handled appropriately and in a timely manner.
• Have knowledge of hotel rates, discounts, and how to handle each one accordingly.
• Have working knowledge of reservations and PMS procedures. Know cancellation procedures and walk procedures.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
• Additional duties as assigned.

*Experience with Hilton preferred but not required.

*MUST BE ABLE TO WORK OVERNIGHT SHIFTS AND WEEKENDS.

Job Type: Part-time

Pay: $ $23.00 per hour

Work Location: In person