Receptionist

Job Overview 

The Receptionist is the first point of contact for employees, candidates, customers, and vendors. This role provides front-desk coverage, visitor management, workplace support, and light administrative coordination to ensure a safe, welcoming, and well-run office environment. The Receptionist partners closely with Workplace, Facilities, IT, Security, and People Ops to support daily operations and escalations.

• Greet and check in visitors, candidates, and vendors; ensure a professional, hospitality-forward experience
• Manage lobby readiness (cleanliness, signage, supplies, and overall appearance)
• Answer and route inquiries via phone, email, and Slack; respond or triage requests appropriately
• Own the visitor management process (pre-registration, ID verification as required, badge issuance, NDA or visitor paperwork if applicable)
• Coordinate with Security on access, escort requirements, restricted areas, and incident escalation
• Maintain visitor logs and ensure compliance with onsite security protocols
• Support Workplace with day-to-day office needs (basic supplies restock, conference room readiness, signage updates)
• Assist with onboarding and offboarding logistics (badges, basic orientation directions, workspace readiness coordination)
• Support meeting and event set-up coordination (basic furniture moves, catering drop-off coordination, room resets)
• Coordinate vendor arrivals and access; confirm scope timing with Facilities/Workplace
• Submit or support tickets for issues surfaced at the front desk
• Maintain updated front desk SOPs, contact lists, and quick reference guides in Confluence
• Track recurring issues and share trends with Workplace/Facilities to drive improvements
• Support light administrative tasks as needed (purchase requests, basic data entry, badge inventory)
• Maintain front desk supplies, lobby standards, room readiness

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

• 2+ years in a receptionist, office coordinator, hospitality, or customer-facing operations role
• Strong communication skills (written and verbal) with a high degree of professionalism and discretion
• Comfort working with ticketing and request tools and Microsoft Office
• Strong organization, time management, and ability to triage multiple priorities in a fast-moving environment
• Experience in a high-growth tech or manufacturing environment with elevated security requirements
• Familiarity with visitor management tools (Envoy) and ticketing systems
• Experience supporting events, onsite meetings, or executive and candidate visits
• Hospitality mindset: warm, proactive, and solutions oriented
• Operational rigor: dependable follow-through, strong attention to detail, consistent execution
• Sound judgment knows when to escalate and how to handle sensitive situations appropriately
• Cross-functional collaboration works well with Workplace, Facilities, IT, Security, and People Ops
• Onsite role will require front desk coverage during business hours (schedule determined by site needs)
• May require occasional early and late coverage for candidate days, executive visits, or events
• Maintain visitor check-in accuracy and compliance

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company's success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office 

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.