Senior Guest Service Manager

Job Title: Senior Guest Service Manager 
Department: Valet Parking Operations
Reports directly to: City Manager or Area Manager 
Schedule: Full Time
Status: Exempt
Compensation: Starting $60,000 - $70,000 plus bonus opportunities
(Rates can vary by market and experience)

Position Summary:
The Senior Guest Service Manager oversees valet operations across multiple locations or high-volume properties, ensuring exceptional service, operational efficiency, and strong team leadership. Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management, and executive leadership to deliver a seamless valet experience.

Primary Objective:
To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Senior Guest Service Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.

Duties and Responsibilities:

Client Relationship Management: 
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.

Daily Operational Oversight: 
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.

Financial and Administrative Tasks: 
Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.

Team Supervision and Training: 
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.

Communication and Reporting: 
Provide regular updates to management through reports on progress, challenges, and