Customer Service Representative

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This is the perfect opportunity for a stay-at-home parent college student, retiree, or anyone looking to earn an income in a flexible way

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

• Answer calls and respond to emails

• Handle customer inquiries both telephonically and by email

• Research required information using available resources

• Manage and resolve customer complaints

• Provide customers with product and service information

• Enter new customer information into system

• Update existing customer information

• Process orders, forms and applications

• Identify and escalate priority issues

• Route calls to appropriate resource

• Follow up customer calls where necessary

• Document all call information according to standard operating procedures (when necessary)

Education and Experience

• High school diploma or equivalent

• Proficient in relevant computer applications

• Required language proficiency

• Knowledge of customer service principles and practices

• Some experience in a call center or customer service environment is helpful

• Good data entry and typing skills

Key Competencies

• Verbal and written communication skills

• Listening skills

• Problem analysis and problem solving

• Able to work with little supervision

• Able to work a minimum of 15 hours per week (some weekend hours may be required)

• Must be able to maintain good Commitment Adherence (attendance) above 90%

• Customer service orientation

• Organizational skills

• Attention to detail

• Judgment

• Adaptability

• Resilience

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