ServiceNow
Senior Manager, Machine Learning Engineering
- +3
- +4
- United States
- +3
- +4
- United States
À propos
We collaborate closely with product teams to translate business requirements into robust, measurable solutions. Our work includes developing and refining benchmarks for conversational systems, leveraging user feedback to continuously improve performance, and innovating in areas like semantic search, language modeling, and dialogue management.
You will play a major part in building AI and machine learning solutions that transform the user experience and workflow efficiency of enterprise services. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate services in an enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world.
Responsibilities
Build cloud-based AI/ML solutions to power intelligent enterprise services.
Collaborate daily with a team of developers, product managers, and quality engineers to produce quality software.
Work with product owners to understand requirements and own your code from design through delivery of high-quality solutions.
Create and maintain large-scale data processing pipelines ensuring data is processed accurately, efficiently, and securely.
Qualifications
Proficient in prompt engineering and developing LLM-based features.
Experience with search quality improvements.
Experience with AI productivity tools is a plus or nice to have.
Experience integrating AI into work processes, decision-making, or problem-solving.
10+ years of related experience with a bachelor’s degree; or 8 years with a master’s; or PhD with 5 years of experience; or equivalent.
4+ years of management or technical lead experience.
Experience building new products using challenging algorithms with customer impact.
Proficient with prompts and basic awareness of fine-tuning large language models.
Knowledge of core AI/ML techniques and algorithms.
Strong software engineering skills including unit testing, profiling, and code tuning.
About the Company Company Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow is a global market leader delivering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We pursue a purpose to make the world work better for everyone.
Compensation and Benefits p Base pay range varies by location and experience. For this role in Mountain View, CA, the range is roughly $197,800 - $346,200 with potential equity and incentive compensation.
Health plans, 401(k) with company match, ESPP, and family leave programs.
Flexible time away plan and other benefits; compensation is location-dependent and may change.
Equal Opportunity and Accommodations ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. If you require a reasonable accommodation to complete any part of the application process, contact globaltalentss@servicenow.com for assistance.
Export Control: Some positions may require export control approvals. All employment is contingent upon necessary approvals from government authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Compétences idéales
- Cloud Computing
- Machine Learning
- Software Engineering
- Prompt Engineering
Expérience professionnelle
- Machine Learning
- Search
- Software Architect
Compétences linguistiques
- English