Operations Manager

Operations Manager in our Birmingham (Homewood) office:

Customer Experience, Hiring & Systems Leadership
Multi-Location Service Company

Location: Birmingham / Huntsville / Nashville / Atlanta
Pay: Competitive salary + performance incentives
Schedule: Full-time

About the Role

We're hiring an Operations Manager to own the leadership of our company.

This role is responsible for customer service, hiring, and office execution across all locations. You'll be the person who ensures office promises and field delivery stay perfectly aligned — protecting our 5-star reputation while building a reliable team behind it.

This is not a clerical role.
This is a leadership position for someone who thrives on accountability, clarity, and high standards.

What You'll Do

Customer Service & Quality Control

• Serve as the primary point of contact for customer escalations
• Resolve issues quickly, professionally, and within policy
• Audit confirmation, dispatch, mid-job, and completion calls
• Protect and improve 5-star review performance
• Coordinate with field leadership to assess and resolve on-site issues

Hiring & Staffing (All Locations)

• Own the hiring pipeline end-to-end:
• Job postings
• Screening
• Interviews
• Background checks
• Offers
• Maintain reliable staffing levels for every role and location
• Forecast hiring needs ahead of demand
• Ensure strong onboarding and handoff to field leadership

Office Systems & Scheduling

• Maintain accurate dispatch boards weeks in advance
• Enforce clean documentation in CRM (no sloppy notes)
• Coordinate daily with field leadership on:
• Crews
• Trucks
• Equipment
• Training needs
• Ensure there are no "surprise" staffing or scheduling gaps

Process, KPIs & Improvement

• Track and manage dashboards for:
• Customer satisfaction
• Reviews
• Claims
• Hiring metrics
• Scheduling accuracy
• Identify root causes of recurring issues
• Improve SOPs and systems in partnership with leadership

Why This Role Is Different

• You'll have real authority to fix problems
• You'll work directly with ownership and field leadership
• You'll shape systems that scale across multiple markets
• You'll lead, not babysit
• You'll protect a premium brand — not chase chaos

You'll Thrive If You:

• Take pride in solving problems quickly and cleanly
• Communicate clearly and calmly under pressure
• Enjoy building systems and enforcing standards
• Are data-driven but people-aware
• Want ownership, not micromanagement

Ideal Background

• Operations or customer service leadership
• Recruiting or hiring management experience
• CRM or dispatch system experience
• Service, logistics, hospitality, or field-based industries preferred

What We Offer

• Competitive salary + performance incentives
• Clear authority and expectations
• Strong partnership with field leadership
• Long-term growth opportunity
• Stable, values-driven company culture

This Role Is Not For Someone Who:

• Avoids conflict
• Needs constant direction
• Is uncomfortable enforcing standards
• Treats customer issues as interruptions instead of priorities

If you're someone who takes ownership, builds systems that work, and takes pride in running a tight operation — we want to hear from you.

Reach out to Ben at to expedite your application

Job Types: Full-time, Part-time

Pay: $75, $125,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person