Care Model Operations Associate

About Our Client

Our client is the national leader in evidence-based healthcare for women and children. It delivers personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. The model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. The organization partners with payers, employers, and providers to expand access to quality healthcare across the system.

About The Role

The
Care Model Operations Associate
role will be a generalist team member supporting the Care Model Operations team, which is accountable for building and scaling the organization's operational systems to improve health outcomes through reliable, sustainable care delivery.

The north star for this role is to own, organize, and maintain the mission-critical details that influence the practice's ability to deliver reliable, sustainable care that improves health outcomes at scale.

Key responsibilities will include:

• Reporting to the Head of Care Model Operations, this role will own subject matter expertise on key vendors/external platforms used by the practice and make configuration updates as needed, e.g. Athena templates, Acuity configurations, translation service, aspirin delivery vendors, DME vendors
• Partnering with Product Operations to scope and maintain playbook requests
• Owning subject matter expertise and first line on questions for discrete programmatic workflows (e.g., SUD)
• Supporting care ops directors on discrete fact-finding workstreams (e.g., Metabase analysis, interviews, chart investigation) and rollout support as needed (e.g., updating slides, handbooks, team communications)

Who You Are

• 3+ years of experience in care delivery operations, care operations, or analytical roles
• Exceptional project management and prioritization skills
• Eagerness to own detailed documentation and workflows; organizes information with meticulous attention to detail while simplifying the reading experience for end users
• Analytical and investigative skills, with demonstrated ability to develop informed hypotheses and dig into the root cause of a problem
• Proactive, reliable communicator who can summarize insights for a cross-functional audience
• Experience creating clear and traceable analyses in Google Sheets/Excel (bonus points for comfort with importing and manipulating data with formulas, pivot tables, etc.) and Metabase

Why You Should Join This Team

By joining this organization, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients served. You'll learn, grow, be challenged, and have fun with the team while doing it.

The organization strives to create an environment where employees from all backgrounds are respected. It values working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. It also offers:

• Competitive healthcare benefits
• Generous equity compensation
• Generous PTO policy

Salary Range

Salary ranges are based on paying competitively for the company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is
$70,000 - $80,000
annually. The organization also believes that personal needs and preferences should be taken into consideration, so some choice is allowed between equity and cash.

Note:

"We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS."