CASE MANAGER

The objective of the Case Manager position is to ease client's transition to life in the US and

assist them along the path to self-sufficiency. The Case Manager will provide extensive

case management to newly arriving refugees receiving Program of Initial Resettlement

Services. Case Manager will link clients to available resources to meet immediate and long-term

needs; administer limited financial assistance for eligible clients within the first 90 day

period. Bilingual in an applicable language is preferred.

Essential Functions

1. Manages refugee cases, ensuring timely delivery of services and fulfillment of

requirements outlined in the Cooperative Agreement with Department of State/Bureau of

Population, Refugees, and Migration and as required by LSC standards and procedures.

1. Take leadership to ensure provision of professional, confidential, culturally- and socio-

economically-sensitive case management services to clients. These services can include

transportation and bus orientation to interviews, liaison with interpreters, cultural

orientation, and addressing other employment barriers such as health care, childcare,

ESL and other.

1. Coordinate and provide airport reception for refugees through the Reception and

Placement Program.

1. Develop and document a budget for each case with expenditures and dates.

2. Assist is securing housing for refugees and ensure that housing is fully furnished.

3. Assist clients in applying for social services benefits.

4. Take leadership in documentation and reporting in accordance with contractual

requirements and HIPAA guidelines.

1. Prioritize tasks to ensure timely delivery of core services and timely reporting.

2. Follow all Lutheran Services Carolinas policies and procedures.

3. Build and maintain effective working relationships with clients, colleagues, co-sponsors

and volunteers, local agencies and organizations, and funders.

1. Transportation of client(s) in personal vehicle may be required.

2. Other duties as assigned by supervisor.

Education: Bachelors degree or two years equivalent education and experience in human

services field

Experience: Bilingual in an applicable language preferred; Cross Cultural experience;

experience working with population served.

Specific skills/abilities: Proficient reading, writing and speaking skills in the English language.

Ability to navigate computer and Microsoft Office (Word, Excel, Power Point). Awareness and

sensitivity to the service population's cultural and socio-economic characteristics is required.

Problem solving skills. Sensitivity to cultural and socioeconomic differences. Willingness to

comply with extensive and rigorous documentation demands. Compassion. Discretion.

Flexibility. Attention to detail. Insight into human behavior and motivations. Ability to calmly

balance competing demands.

Specialized knowledge, licenses, etc: Valid NC or SC driver's license; Minimum age 21 years.

Working Conditions/Physical Requirements: (Please list work conditions for physical or other

important issues which relate to the job; the conditions listed should be representative of those

that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions).

1. Ability to travel to home visits and other service agencies to serve the client.

2. Documentation demands are both rigorous and extensive.

3. Transportation of client(s) in personal vehicle may be required.

4. Moving household furniture (ie. Couch, bed, dresser etc) may be required when setting

up home for arrivals.