Quality Program Manager

Mark Thomas is seeking qualified candidates for an exciting new career opportunity for an experienced professional engineer with a quality management background The Quality Program Manager is responsible for developing, implementing, and supervising comprehensive quality control (QC) and quality assurance (QA) programs for civil engineering projects. This role ensures that all activities and processes meet established standards, regulatory requirements, and client expectations. This position designs and implements training activities and is responsible for creating a culture of quality within project delivery at Mark Thomas. Mark Thomas is a great place to grow your career - join us

Responsibilities

• Provides leadership, support, and guidance for project specific quality management activities.
• Maintains company QC Manuals; communicates updates as appropriate.
• Leads the development of quality control plans, training programs, and documentation processes.
• Provides guidance and support to project managers and engineers on quality-related matters, including quality planning, assurance, and control; assesses and incorporates lessons learned from clients and project feedback.
• Conducts audits, plan inspections, and project reviews to identify persisting trends and to resolve quality issues.
• Designs, implements, and monitors QA policies and procedures for civil engineering projects; monitors program effectiveness.
• Manages quality review and comment resolution process (schedule meetings with reviewers, negotiate mutually acceptable resolutions, escalate disputed issues, and track open comments to closure).
• Assists in identifying and documenting issues that may cause, or contribute to, deviations from planned/expected quality outcomes and develop corrective action plans to address issues.
• Manages non-conformance control; verifies that non-conformances are identified, documented, tracked, and resolved by the project manager/team in an acceptable manner.
• Supervises subconsultant quality activities and deliverable review; audit subconsultant quality activities as appropriate.
• Prepares and presents quality reports, findings, and recommendations to stakeholders.
• Evaluates the adequacy of quality processes and activities.
• Interfaces externally with clients and subconsultants on all quality-related issues.
• Stays current with industry trends, best practices, and technological advancements in quality management, incorporating new methodologies and tools into project delivery processes.

Qualifications

• Bachelor's degree in civil engineering or closely related field.
• Professional Engineer (PE) license required.
• At least 10+ years of demonstrated quality/process control experience in a civil professional services environment.
• Possess a strong understanding of quality management fundamentals.
• Strong knowledge of QA/QC processes, Caltrans and industry standards (AASHTO, ASTM, etc.)
• Excellent communication, documentation, and problem-solving skills.
• Proficiency with project management and quality management software is a plus.
• Ability to manage tasks independently and prioritize competing priorities.
• Ability to travel to regional offices as business dictates.

Benefits And Compensation

• Mark Thomas offers fantastic benefits and compensation package to include:
• Competitive salary and incentives to include employee referral bonuses, certification and licensing incentives (PLA, PLS, PE, LSIT, EIT), and eligibility for year-end performance incentives
• 401k and ESOP retirement benefits to include profit sharing and a 401k match
• Paid time off benefits to include PTO, public holidays + additional holidays, bereavement leave, jury/civic time, licensing & certification exam time
• Employer-paid vision insurance, basic life insurance, short-term & long-term disability, long-term care insurance, inclusive family planning & fertility resources, Employee Assistance Program (EAP), travel insurance, and in-house wellness education & challenges
• Voluntary medical and dental insurance, life insurance, and pet insurance
• FSA programs for medical, dependent care, commuter & parking
• Reimbursements for certification and licensing exams and study classes and materials
• Tuition reimbursement, paid annual dues for industry professional/societal organizations, memberships, and events
• Budgeted time for training and career development
• Flexible schedules and hybrid and primarily remote work environments
• The offered base rate of compensation (California locations only) will be based on individual education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The successful candidate selected for hire will need to submit to a background check due to client relationship responsibilities and interactions required for this position following the extension of a conditional offer.

Mark Thomas is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Mark Thomas welcomes all.