Technical Support Representative

Company Description

HARI OM Group is a consumer services company headquartered in Ulwe, Pune, Maharashtra, India. The organization is committed to delivering top-tier services to its customers, focusing on efficiency and client satisfaction. Located in a strategic business hub, HARI OM Group serves diverse client needs with innovation and professionalism. The team is dedicated to maintaining high standards in customer interaction and service delivery.

Role Description

This is a full-time remote role for a Technical Support Representative. The role involves providing superior technical support to customers by addressing inquiries, troubleshooting issues, and resolving technical challenges. Daily responsibilities include analyzing and diagnosing customer problems, offering effective solutions, and ensuring customer satisfaction. The position requires a commitment to delivering exceptional customer support experiences.

Qualifications

• Proven experience in Customer Support and a strong commitment to Customer Satisfaction
• Proficiency in Technical Support and Troubleshooting
• Strong Analytical Skills to evaluate and resolve technical issues
• Excellent communication and interpersonal skills
• Ability to work remotely and manage tasks independently
• Familiarity with consumer services is a plus
• Relevant certifications or a degree in Information Technology, Computer Science, or a related field is desirable