WMS Technical Support Analyst

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

The anticipated salary range for this role is: $70k/yr - $80k/yr

Schedule: Monday-Friday 9am-5:30pm + overtime

The WMS Technical Support Analyst serves as the on‑site system expert for Warehouse Management System (WMS) software and hardware. This role provides technical support to teammates and leadership, ensuring smooth system functionality and operational flow. When not engaged in technical support, the specialist develops, run, and interpret WMS reports to monitor trends, utilization and cost-reduction opportunities/efficiency.

• Act as system expert for on‑site WMS software and hardware, serving as liaison between customer IT and hardware users (printers, hand scanners).
• Provide day to day technical support for WMS users across the distribution center.
• Troubleshoot and resolve system errors, user access issues, and integration problems.
• Partner with customer and operations teams to implement WMS updates and enhancements.
• Serve as liaison between Operations and customer regarding WMS functionality.
• Develop, run, and interpret WMS reports to monitor trends, utilization, and efficiency opportunities.
• Lead customer initiatives for client implementations, ensuring seamless integration and support.
• Maintain knowledge of goals, objectives, policies, and procedures.
• Stay current on applicable federal, state, and local laws/regulations.
• Perform periodic system and operational validations.
• Validate item, location, and inventory data; coordinate corrections with onsite customer.
• Facilitate service vendor quotations from creation to